Amanda Mead
New York,NY
Summary
Results-driven Director of Stores with 10 years of experience improving efficiency, increasing profits and building excellent sales teams. Recommended new methodologies to optimize store performance and operational improvements. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Director of Stores
Fivestory New York
01.2021 - Current
- Increased efficiency in stores by implementing merchandising and sales management programs.
- Built strong sales team through careful hiring, training and managing practices.
- Improved efficiency in stores with proper stock rotation and display merchandising.
- Resolved issues promptly to achieve peak customer satisfaction ratings.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Stylist
Fivestory New York
04.2013 - 01.2021
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Increased revenue and sales through strategic merchandising, inventory selection and visual display techniques.
- Worked closely with buyers for special orders and future season collections.
Personal Shopper Assistant
Bergdorf Goodman
09.2012 - 04.2013
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided product advice to customers to help select most suitable items for individual needs.
- Documented sales and customer feedback to enable tracking history and maintain accurate records.
Education
BBA - Visual Merchandising
LIM College
New York, NYSkills
- Programmatic Development Planning
- Multi-Site Supervision
- Recruitment, Hiring & Employee Development
- Customer Service Management
- Business Growth Initiatives
- Team Leadership
- Process Improvements & Logistics
- Inventory Control & Operations Oversight
- Verbal and Written Communication
- Decision-Making
Timeline
Director of Stores
Fivestory New York
01.2021 - Current
Stylist
Fivestory New York
04.2013 - 01.2021
Personal Shopper Assistant
Bergdorf Goodman
09.2012 - 04.2013
BBA - Visual Merchandising
LIM College