Amanda Meinert
Whitehall
Summary
Dynamic and results-oriented professional with extensive experience in customer service and support, notably with Fifth Third Bank. Excelled in complaint resolution and CRM software management, enhancing customer satisfaction and streamlining service operations. Demonstrated exceptional multitasking abilities and a positive demeanor, contributing to a significant improvement in team efficiency and customer relations.
Overview
2009
2009
years of professional experience
Work History
Lead Customer Service Representative
Fifth Third Bank
Answering incoming customer/carrier phone calls regarding delivery service issues, complaints, and billings.
Taking carrier and customer payments.
Newspaper in Educations Coordinator.
Input school orders requesting papers for their and making sure they got delivered
Billed or used credit for the papers that they received.
Printed bills for carriers and sent them out
Helped managers with daily tasks
Circulation Clerk
Muskegon Chronicle
10.1994 - 02.2009
Answering incoming customer/carrier phone calls regarding delivery service issues, complaints, and billings.
Taking carrier and customer payments.
Newspaper in Educations Coordinator.
Input school orders requesting papers for their and making sure they got delivered
Billed or used credit for the papers that they received.
Printed bills for carriers and sent them out
Helped managers with daily tasks
Education
Liberal Arts
Muskegon Community College
Muskegon, MIOrchard View High School
Muskegon, MI06.1995
Skills
- Complaint handling
- Team member training
- Call management
- Work prioritization
- Customer complaint resolution
- Customer support
- Customer correspondence
- Database maintenance
- Order processing
- Service recommendations
- CRM software knowledge
- Appointment scheduling
- Multitasking and organization
- Positive and friendly
- Credit card processing
Timeline
Circulation Clerk
Muskegon Chronicle
10.1994 - 02.2009
Lead Customer Service Representative
Fifth Third Bank
Liberal Arts
Muskegon Community College
Orchard View High School
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