Amanda Melissa Herzberg

• Direct daily operations of a high-volume Starbucks location generating approximately $75K in weekly revenue.
• Manage staffing, labor budgets, inventory, and scheduling while maintaining operational efficiency and profitability.
• Recruit, hire, and develop baristas and shift supervisors, fostering a collaborative and high-performing team environment.
• Analyze store performance metrics including sales, labor costs, and customer satisfaction scores to improve profitability and service quality.
• Maintain strict compliance with company policies, brand standards, and food safety regulations.
• Resolve customer concerns and maintain a positive store culture that prioritizes service excellence.
• Led daily operations to ensure exceptional customer service and store efficiency.
• Trained and mentored team members to enhance performance and engagement.

• Led store operations including sales performance, staffing, training, and merchandising for a high-traffic retail location.
• Implemented sales coaching and operational strategies that increased store profitability and improved KPI performance.
• Managed schedules, budgets, and daily operational planning during the COVID-19 pandemic.
• Oversaw social media promotions and store merchandising strategies to drive customer engagement.

Key Achievements

• Surpassed comparable sales goals by 1.8% in 2019, while Improving store KPI performance from “D” rating to “A” rating within one year.
• Reduced inventory shrink by 3% (-4.13 to -1.03)

• Managed store operations including sales performance, merchandising execution, staff training, and KPI tracking.
• Recruited and trained a team of 15 employees, focusing on customer engagement and product expertise.
• Coordinated vendor promotions, product launches, and merchandising plans to meet corporate standards.
• Monitored sales metrics and implemented coaching strategies to improve store performance.

Key Achievement

• Increased store sales by 5.8% and improved PGM sales by 3.8% in 2018.

• Supervised restaurant operations including staffing, scheduling, budgeting, inventory, and food safety compliance.
• Managed a team of up to 30 employees while maintaining strong service standards and operational efficiency.
• Implemented structured processes for monitoring COGS, sales reporting, and cash management.
• Conducted team meetings and training sessions to maintain service consistency and operational performance.

• Supported store leadership in managing daily operations, including scheduling and supervising staff.
• Ensured superior customer service by supporting training initiatives and promoting comprehensive product knowledge among staff.
• Streamlined store workflows and supervised point-of-sale operations to ensure operational efficiency during peak hours.
• Trained and mentored new staff on coffee preparation and customer service standards.
• Supervised daily operations, ensuring smooth workflow and high service quality.