JOSEPH WYCOFF
Shoreline
Summary
Results-driven retail sales and operations leader with a strong record of achieving KPIs and elevating customer experience in high-volume environments. Successfully managed multimillion-dollar departments, optimized merchandising strategies, and developed high-performing teams. Proficient with OKTA POS, Workday, and Microsoft Suite tools.
Overview
8
8
years of professional experience
Work History
Acting Department Manager – Women’s Designer Nord
Nordstrom
Bellevue
11.2025 - 03.2026
- • Led day-to-day department operations independently, managing a 14-person sales team in a high-volume designer department.
• Oversaw merchandising and inventory for 25+ brands and 3,000+ SKUs, ensuring product flow, stock accuracy, and floor presentation.
• Created detailed floor schematics and merchandising layouts to support visual standards and product storytelling.
• Managed 20–30 daily transactions while maintaining strong client service and selling execution.
• Led the team through the holiday selling season generating $8M in annual business.
• Conducted 30+ candidate interviews and hired 6 associates, while training and coaching the full team.
• Organized and supported 9 client events and brand launch events that increased customer engagement. - Trained staff on merchandise knowledge and customer engagement techniques.
Assistant Department Manager - Women's Designer -
NORDSTROM
Bellevue
02.2025 - 11.2025
- • Supported leadership of a 14-person sales team in a multi-brand designer department.
• Contributed to $560K year-over-year department growth (7.8% increase to plan).
• Maintained high merchandising standards across 25+ brands and 3,000+ SKUs.
• Partnered with brand representatives to coordinate product launches, merchandising strategy, and client events.
• Led visual merchandising resets for both individual sections and the larger department floor.
• Served as a selling leader generating $400K+ in personal sales while maintaining management responsibilities.
Sales Associate - Men's Sportswear
NORDSTROM
Seattle
08.2024 - 02.2025
- • Delivered personalized service to 10–15 customers daily while consistently meeting sales goals.
• Generated $350K+ in merchandise sales through consultative selling.
• Maintained a client book of 50+ repeat customers through outreach and follow-up.
• Maintained UPT of 3.4 units per transaction, exceeding department averages.
• Placed direct customer orders and coordinated product transfers across stores.
• Participated in visual merchandising resets across my section and department. - Assisted customers in selecting merchandise and providing product knowledge.
Barista / Shift Lead
COFFEE SHOP
Corvallis
01.2021 - 01.2024
- • Promoted to Shift Lead supervising 4–6 employees per shift.
• Served 200–250 customers per day in a high-volume café environment.
• Managed opening and closing register counts and cash reconciliation.
• Oversaw weekly inventory restocking and supply management.
• Balanced 20–30 work hours weekly while completing a full-time university course load.
Stylist Assistant / Personal Styling Support Seasonal
NORDSTROM
Seattle
01.2018 - 01.2024
- • Coordinated 20+ styling appointments per week for personal stylists and top clients.
• Prepared styling suites with 20 curated pieces per appointment based on client preferences.
• Maintained and supported a client book of 200+ customers.
• Tracked purchase history and shopping trends to inform styling recommendations.
• Assisted during 2–3 hour styling sessions delivering high-touch service.
Education
Bachelor of Science - Merchandising Management
Oregon State University
Corvallis, OR01-2024
Skills
Retail Leadership & Operations
Team Leadership Staff Development Retail Operations Management Hiring & Interviewing Performance Coaching Shift Leadership
Sales & Client Experience
Clienteling Relationship Building Consultative Selling Appointment Selling Customer Experience Strategy Client Retention
Merchandising & Inventory
Visual Merchandising Inventory Management Floor Planning & Schematics Product Replenishment Assortment Strategy
Business Performance
Sales Analysis KPI Management Revenue Growth UPT & Conversion Metrics Operational Planning
Tools & Systems
Microsoft Excel POS Systems Inventory Management Systems CRM & Clienteling Platforms
- www.linkedin.com/in/joseph-wycoff
Accomplishments
• Led a Designer Showcase event generating $2.5M in revenue
• Helped lead the department through $8M in annual holiday business
• Contributed to $560K year-over-year department growth (7.8% increase to plan)
• Generated $400K+ in personal sales while managing the department as a selling leader
• Conducted 30+ candidate interviews and hired 6 associates
• Helped lead the department through $8M in annual holiday business
• Contributed to $560K year-over-year department growth (7.8% increase to plan)
• Generated $400K+ in personal sales while managing the department as a selling leader
• Conducted 30+ candidate interviews and hired 6 associates
Timeline
Acting Department Manager – Women’s Designer Nord
Nordstrom
11.2025 - 03.2026
Assistant Department Manager - Women's Designer -
NORDSTROM
02.2025 - 11.2025
Sales Associate - Men's Sportswear
NORDSTROM
08.2024 - 02.2025
Barista / Shift Lead
COFFEE SHOP
01.2021 - 01.2024
Stylist Assistant / Personal Styling Support Seasonal
NORDSTROM
01.2018 - 01.2024
Bachelor of Science - Merchandising Management
Oregon State University