Veronica Evans
Goodyear,AZ
Summary
Knowledgeable Desired Position with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
18
18
years of professional experience
Work History
Store Manager
Metro by T-Mobile Authorized Dealer
Lubbock, TX
05.2019 - 04.2024
- Oversaw store management for a duration of four years.
- Managed weekly schedules.
- Managed inventory levels to ensure optimal stock availability.
- Enhanced customer satisfaction through effective problem-solving.
- Conducted leadership training sessions to enhance team management skills.
- Mobile devices
- Communication Management
- Loss prevention
- Administration skills
- Microsoft office experience
- Retail sales manager
- Customer service
- Mentoring representatives
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Farmers Insurance
Kyle Viney Agency LLC
Carlsbad, NM
02.2019 - 05.2019
- Gained experience during a 4-month stay in NM.
- Answered inquiries regarding policy accounts and provided accurate insurance quotes for auto, life, and health coverage.
Loyalty Dept customer servuce
AT&T
Lubbock, TX
07.2013 - 04.2018
- Handled incoming calls to assist customers with device and equipment concerns, payment processing, and order placement for cell phone equipment.
Customer Service Representative
Convergys
Lubbock, TX
03.2006 - 01.2011
- I would take calls for a 3rd party company name Comcast Communications, I would help customers troubleshoot over the phone with their services such as home phone, internet, and cable tv. I would also send technicians if the issue was not resolvable. I did this for almost a year.
- I was promoted to FLOOR SUPPORT : My duties included helping other agents help their customers or help find the answers in their systems to help their customers. I also took escalated calls where if a customer was upset or not happy with what is happening I would take over the phone call from the previous agent. I did for about 2-3 years.
Education
High school or equivalent - GED
IBC
Lubbock, TXSkills
- Team Building
- Retail Management
- Sales
- Scheduling
- Merchandising
- Payroll
- Retail
- Management
- Cash Handling
- Customer Service
- Store Management Experience
- Recruiting
- Interviewing
- Assistant Manager Experience
- Pricing
- Upselling
- Supervising Experience
- Retail Sales
- Inventory Control
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
- Recruiting and hiring
- Operations management
- Leadership development
- Supply ordering
- Policies and procedures
- Store displays
- Staff management
- Staff supervision
- Sales expertise
- Opening and closing procedures
- Documentation and reporting
- Relationship building and management
- Strategic thinker
- Order management
- Team development
- Sales professional
- Bank deposit procedures
- Loss prevention procedures
- Sales coaching
- Delegating work
- Advertising and marketing
- Personnel development
- Employee terminations
- Mathematical aptitude
- Team building
Timeline
Store Manager
Metro by T-Mobile Authorized Dealer
05.2019 - 04.2024
Farmers Insurance
Kyle Viney Agency LLC
02.2019 - 05.2019
Loyalty Dept customer servuce
AT&T
07.2013 - 04.2018
Customer Service Representative
Convergys
03.2006 - 01.2011
High school or equivalent - GED
IBC