Amanda Mendoza
Mooresville,IN
Overview
17
17
years of professional experience
Work History
Customer Support Associate
Citizens Energy Group
Indianapolis, IN
01.2025 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Documented customer inquiries in C2M to track requests, problems, and solutions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Resolved customer questions and escalated more complex issues to obtain necessary customer support.
- Informed customers about account status updates and/or changes, bill review, budget enrollment, refund requests, provided payment arrangements, and Energy Assistance Program qualifications assistance.
ACCOUNTING & HR SPECIALIST
Security Tech Solutions, LLC
Whiteland, IN
06.2020 - 01.2025
- Processed payments to vendors via checks or electronic transfers.
- Coded invoices to maintain organized and accurate records.
- Maintained accurate records of accounts payable and receivable transactions.
- Posted customer payments by recording cash, check, wire transfer and credit card transactions on appropriate ledgers.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
CLAIMS EXAMINER
Administrative Strategies-Health Paws Pet Insurance
Indianapolis, IN
07.2020 - 07.2021
- Managed claim payments, reserves, and new claims processing efficiently through Salesforce CRM, ensuring meticulous file documentation throughout
- Diligently documented all claim files with precision, adhering closely to company guidelines
- Examined medical records to verify eligibility for coverage and ensure adherence to policy terms
- Entered claim payments, reserves, and new claims into the computer system, while maintaining clear and comprehensive file documentation
- Handled and processed claims within the prescribed authority level, demonstrating adherence to company guidelines
SERVER
Olive Garden Italian Restaurant
Avon, IN
02.2013 - 10.2020
- Welcomed and catered to guests, creating a positive experience from the initial interaction
- Implemented effective communication strategies to reduce guest dissatisfaction
- Addressed guest complaints promptly to maintain positive relationships between restaurant management and patrons
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Trained new wait staff members, ensuring proper procedures were followed consistently
BLOOD COLLECTION SPECIALIST (PHLEBOTOMIST)
Indiana Blood Center
Indianapolis, USA
01.2008 - 04.2010
- Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
- Performed donor testing to determine eligibility for blood donation according to established protocols.
- Monitored patients for adverse reactions and provided immediate care as needed.
- Conducted patient interviews and verified medical records to confirm test requisitions.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Conducted routine maintenance on equipment used in the collection process, such as centrifuges and refrigerators.
- Scheduled appointments and managed patient flow to minimize wait times.
Education
Associate of Science - General Studies
Ivy Tech Community College
Indianapolis, IN12.2017
Associate of Science - NURSING
Ivy Tech Community College
Terre Haute, INSkills
- Financial Statements
- Invoice Processing
- Attention to Detail
- Organizational Skills
- Effective Communication
- Problem-Solving
- Adaptability & Willingness to Learn
- Time Management
- A/P & A/R
- Collaboration & Teamwork
- Data Management
Timeline
Customer Support Associate
Citizens Energy Group
01.2025 - Current
CLAIMS EXAMINER
Administrative Strategies-Health Paws Pet Insurance
07.2020 - 07.2021
ACCOUNTING & HR SPECIALIST
Security Tech Solutions, LLC
06.2020 - 01.2025
SERVER
Olive Garden Italian Restaurant
02.2013 - 10.2020
BLOOD COLLECTION SPECIALIST (PHLEBOTOMIST)
Indiana Blood Center
01.2008 - 04.2010
Associate of Science - General Studies
Ivy Tech Community College
Associate of Science - NURSING
Ivy Tech Community College