Amanda Metcalf
Mebane,NC
Summary
Experienced and versatile professional aiming to leverage a comprehensive skill set in customer service, cash handling, and knowledge as a runner at PNC. Known for exceptional service delivery, efficiency, and the ability to quickly adapt to new technologies and environments.
Energetic and respected Runner boasting skills in foodservice and FOH operations. Hard worker and effective communicator. Reputation for contributing significantly to overall team efforts, customer service and efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Runner E2S
PNC
Raleigh, NC
04.2022 - Current
- I worked with E2S and Tend as a runner
- Ran food to suites and lodges.
- Cleaned up after games and concerts
- Set up the food ready to the guest.
- Getting food from the main kitchen.
Bartender
06.2021 - Current
- Expertly manage beverage service and customer transactions in a dynamic setting, prioritizing satisfaction and efficiency.
Order Packer
01.2022 - 03.2022
- Accurately and promptly packed orders, demonstrating strong organizational skills and attention to detail.
Associate
Walmart
Mebane, NC
05.2017 - 12.2021
- Held various positions, culminating in a Department Manager role, showcasing leadership, multifaceted customer service, and inventory management skills.
Cashier/Customer Service
T.C.B.Y
Mebane, NC
08.2015 - 10.2017
- Managed store operations, including opening and closing routines, financial transactions, and customer service, as a trusted key holder.
Inspector/Packer
Nypro Jabil
Mebane, NC
11.2013 - 06.2015
- Performed quality inspections and efficient packaging, operating within strict timeframes to ensure product integrity.
Education
High School Diploma -
Southern Alamance High
09.2015
Vocational Certificate in Bartending -
Raleigh Bartending School
Skills
- Proficient in cash handling, transaction processing, and customer service
- Experienced in packaging, stocking, and utilizing pallet jacks for load and unload tasks
- Skilled in shipping & receiving, order picking, and warehouse operations, including the use of RF scanners
- Familiar with sales, food preparation, and maintaining high standards of food safety
- Competent in data entry, documentation review, and providing technical and customer support
- Technologically adept with Salesforce, Windows, iOS, Mac OS, Microsoft Windows Server, and networking basics
- Efficient in typing, using QuickBooks, and conducting keyword research and analysis
- Marketing skills include telemarketing, social media marketing, and management
- Additional knowledge in early childhood education, childcare, VPNs, and data collection techniques
- Strong analytical skills, proficient in using search engines and conducting cold calls
- Excellent communication and interpersonal skills, capable of managing social media platforms and executing social media strategies
- Detail-oriented with a knack for high-quality documentation and data collection
- Guest Relations
- Customer Service
- Administrative tasks
- Incident Management
- Order Accuracy
- Error identification
Certification
- Food Handler Certification
- TIPS Certified
Timeline
Runner E2S
PNC
04.2022 - Current
Order Packer
01.2022 - 03.2022
Bartender
06.2021 - Current
Associate
Walmart
05.2017 - 12.2021
Cashier/Customer Service
T.C.B.Y
08.2015 - 10.2017
Inspector/Packer
Nypro Jabil
11.2013 - 06.2015
High School Diploma -
Southern Alamance High
Vocational Certificate in Bartending -
Raleigh Bartending School