Amanda Michaluk
White Lake,MI
Summary
Proven leader at Arby's Restaurant, adept in cash handling and decision-making, enhanced team performance through effective training and mentoring. Demonstrated excellence in customer service, ensuring high satisfaction levels. Skillfully managed inventory, minimizing waste and costs, while fostering a cohesive workplace culture.
Overview
2
2
years of professional experience
Work History
Shift Manager
Arby's Restaurant
White Lake, MI
10.2022 - 05.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Restaurant Team Member
Arby's Restaurant
White Lake, MI
06.2022 - 10.2022
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
- Trained new employees by demonstrating tasks and coaching during daily activities.
Education
High School Diploma -
Asher High School
Southgate, MI06.2022
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Opening and closing procedures
- Handling Customer Complaints
- Training and mentoring
- Delegating Work
- Quality Assurance
Timeline
Shift Manager
Arby's Restaurant
10.2022 - 05.2024
Restaurant Team Member
Arby's Restaurant
06.2022 - 10.2022
High School Diploma -
Asher High School