Amanda Michener
Boulder,CO
Summary
Energetic and dependable individual with established customer service skills. Adaptable employee, bringing flexibility and enthusiasm to diverse teams. Collaborative and hardworking team leader.
Overview
5
5
years of professional experience
Work History
Ice Cream Scooper
Wild Scoops
05.2023 - 08.2023
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Operated cash register, taking payments and issuing customer receipts.
- Maintained cleanliness and organization in establishment.
- Demonstrated continuous knowledge of menu and service offerings, promotional products and new flavors.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Restaurant Hostess
Jalapenos Mexican Resturant
05.2020 - 08.2022
- Relayed guest comments or suggestions to manager on duty for further action.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Accommodated special seating requests for guests to enhance satisfaction.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
Baseball Umpire
Knik Little League
05.2018 - 05.2020
- Conducted pre-game meetings with coaches to review expectations and reiterate rules.
- Monitored games for compliance with rules, intervening when necessary.
- Implemented safety standards to maintain safe player environments and limit injury risks.
- Promoted good sportsmanship among players.
- Fielded questions from athletes and coaches regarding specific scenarios and calls.
- Maintained control of games, for safe, timely event running.
- Navigated difficult situations using effective communication and explanation of game rules.
- Kept games on schedule by starting promptly and making correct calls.
Education
Bachelor of Science - Integrative Physiology
University of Colorado Boulder
Boulder, Colorado05.2026
High School Diploma -
Eagle River High School
Eagle River, AK05.2022
Skills
Quick-learner
Customer Service
Self-sufficient
Positivity
Communication
Leadership
Organization
Teamwork
Strong work ethic
Creativity
Problem-solving
Public Speaking
Accomplishments
3.89 High School GPA
Class Rank 29/174
Girl Scout Silver Award
Volunteer Work and Service
Hillberg Youth Ski Team - JBER, Alaska - Winter, December - March, seasonal
ACF Church - Eagle River, Alaska - Year around
Certifications and Awards
4.0 GPA Junior year 2020-2021
4.0 GPA Senior year 2021-2022
Student Governement Senior Ambassador 2021-2022
Athletics
High School Varsity Letter Awarded in five different sports
Champion YSL downhill ski racer 2018 & 2019
Languages
German
Limited Working
References
Sandra Ramos-Jalapenos Mexican Restaurant Owner - Former boss (907) 350-7205
Elissa Brown- Wild Scoops Owner - Former boss - info@wildscoops.com
Micki Anger - Family Friend - (850)-890-0679
Timeline
Ice Cream Scooper
Wild Scoops
05.2023 - 08.2023
Restaurant Hostess
Jalapenos Mexican Resturant
05.2020 - 08.2022
Baseball Umpire
Knik Little League
05.2018 - 05.2020
Bachelor of Science - Integrative Physiology
University of Colorado Boulder
High School Diploma -
Eagle River High School
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