Job Search Status
Open to workDesired start date: Immediately
Work Type
Part TimeContract WorkFull TimeLocation Preference
On-SiteRemoteHybridLocation: Lockport, NY
Open to relocation: Yes
Open To Work
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Amanda Milan
Lockport,NY
Work Preference
Summary
Results-driven professional with over four years in retail management. Skilled in problem-solving, critical thinking, and fostering teamwork. Committed to improving customer satisfaction and operational efficiency through effective training and mentoring.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Kenyon's Variety Stores
Newfane, NY
04.2023 - 06.2026
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored new team members on store policies and procedures.
- Resolved customer inquiries and complaints effectively, improving overall shopping experience.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Production Worker
General Motors, GM
Lockport, NY
08.2012 - 10.2023
- Monitored production processes to ensure quality standards were consistently met.
- Operated machinery to assemble automotive components efficiently and accurately.
- Collaborated with team members to streamline workflows, enhancing operational efficiency.
- Conducted regular inspections of equipment to identify maintenance needs promptly.
- Adhered to strict safety regulations, maintaining a safe work environment for all staff.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
- Participated in continuous improvement initiatives, implementing best practices to enhance overall efficiency.
- Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
- Responded promptly to equipment malfunctions, minimizing disruptions to production.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Increased team morale, leading safety training sessions.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Collaborated with other departments to optimize production workflows.
Education
High School Diploma -
Lockport High School
Lockport, NY11-2000
Certificate in Phlebotomy - Phlebotomy
Niagara Orleans Boce
Sanborn, NY10-2008
Skills
- Problem-solving
- Customer experience
- Customer service and engagement
- Inventory management
- Critical thinking
- Active listening
- Time management
- Team building and leadership
- Attention to detail
- Upselling and cross selling
Timeline
Assistant Store Manager
Kenyon's Variety Stores
04.2023 - 06.2026
Production Worker
General Motors, GM
08.2012 - 10.2023
Certificate in Phlebotomy - Phlebotomy
Niagara Orleans Boce
High School Diploma -
Lockport High School