Amanda Minasola
Berwyn,IL
Summary
- Driven and committed Test Administrative Associate offering solid skills in customer service within the Department of Testing Services at the ADA. Resilience to handle challenges of fast-paced environments and new Salesforce software. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Ensuring candidates' requests are top-priority.
Overview
15
15
years of professional experience
Work History
Test Administrative Associate
American Dental Association
Chicago, IL
11.2022 - Current
- Attended to and updated candidate change requests (name, birthdate, and school) in Aptify and Salesforce in a timely and efficient manner.
- Provided high-volume customer service support via phone or email regarding questions about specific tests and policies.
- Utilized Aptify for accessing candidates' records and processing applications.
- Experience in Salesforce including processing applications, updating candidates' DENTPIN records, and attaching required documentation.
- Ensured seamless resolution of IT/technical errors by coordinating with TSC and maintaining regular communication with candidates.
- Experienced in the ECE database and importing ECEs into candidates' records within Salesforce.
- Provided support to my team members by always being available to answer any questions and effectively problem-solving when there are any issues.
- Escalated candidates' issues to a manager when appropriate.
Practice Assistant
Midwestern University
Downers Grove, IL
08.2020 - 11.2022
- Managed schedules for 28 students.
- Handled management of communication to other suites by transferring calls.
- Directed customer communication to appropriate department personnel.
- Handled all patient phone calls while displaying professional phone etiquette.
- Provided excellent customer service.
- Created Excel spreadsheets for inventory.
- Tracked, managed and ordered all inventory supplies.
- Tended to the needs of the students (i.e.-calling patients to schedule appointments, retrieving instruments from dispensary department, set up laser cart, sent faxes, etc.)
- Worked as a team to cover other suites where coverage was needed.
- Responded to emails/faxes in a timely manner.
- General clerical support duties including filing, faxing, scheduling, and placing orders
Dental Assistant
Garey Potamianos, D.D.S
Riverside, IL
01.2010 - 08.2020
- Assisted to the needs of two dentists as well as the needs of numerous patients.
- Performed lab procedures such as pouring up alginates, preparing whitening trays, and trimming study models.
- Set up trays and examination rooms in a timely manner.
- Entered patients into the database using Microsoft Office Outlook, scanned numerous patient folders and x-rays, typed up many referrals to doctors.
- Assisted the dentists by passing instruments, properly using the high volume evacuator and saliva ejector, and charting procedures when dealing with perios.
- Developed, mounted, and took x-rays, such as bite wings, full-mouths, and pans.
- Effectively cleaned and sterilized instruments and hand pieces by using the ultra-sonic and autoclave (very knowledgeable of sterilization techniques).
- Monitored, ordered, and stocked all inventory/supplies appropriately.
- Assisted children in cleaning up after teeth cleanings and stressed the importance of brushing and flossing teeth (proper oral hygiene).
- Interpreted Material Safety Data Sheets (MSDS) accurately.
- Conducted spore/biological indicator tests using the incubator and autoclave.
- Always showed up for my shift as well as the other assistant's shift when she was absent/sick/no-show.
- Complied with all HIPPA and OSHA safety compliance rules and regulations.
- Completed annual bloodborne pathogens training through Steri-Safe OSHA program.
- Successfully certified for coronal polishing and pit fissure application.
- Always remained courteous and respectful to co-workers and patients.
- Diligently cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Coordinated and managed patient care with efficiency and professionalism by scheduling appointments and educating patients.
- Assisted in taking preliminary impressions of patients’ teeth to prepare for custom impressions and fabrication of permanent dental work.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
- Maintained clean, sterile and positive environment to optimize patient comfort, safety and satisfaction.
- Successfully took bitewing, panoramic and periapical X-ray images for dentist to review.
- Educated patients on treatment procedures and post-procedure home care.
- Maintained dental lab equipment by sanitizing surfaces and organizing tools, instruments and equipment.
Lead Pre-School Teacher
Kensington School
Western Springs, IL.
02.2015 - 07.2015
- Efficient experience working with young children in a learning environment.
- Strong understanding of early childhood learning concepts and methodologies.
- Impressive ability to stand for the majority of the day while working.
- Excellent ability to motivate engage and encourage students.
- Familiar with state accreditation standards.
- Outstanding ability to communicate with parents and children.
- Ability to lift approximately 40 pounds as required.
- Ensured that a safe environment was provided for the children.
- Developed and implemented weekly lesson plans.
- Planned activities tailored to children's interests.
- Participated in regular staff meetings.
- Facilitated the creation of helpful learning environment by maintaining a calm, patient demeanor,.
- Improved the school's learning environment by conducting activities and event that involved parents and increase family interaction.
- Designed and effective room arrangement that supported the goals and development level of the children in the classroom.
Education
Masters - Healthcare Administration
Independence University
Salt Lake City, UT06.2018
Bachelor - Healthcare Administration
Robert Morris University - Illinois
Chicago, IL12.2016
Skills
- Experience in Salesforce software
- Knowledgeable in Microsoft Office Suite, Word Processor, Powerpoint, Excel, Outlook, computer equipment (ie-fax and copy machines)
- Experience in Aptify software
- Locating and updating DENTPIN records
- Problem-Solving
- Customer Service (High-Volume)
- Multi-tasking
- Detail-oriented
- Patient education
- Team Player
- Candidate confidentiality
- Excellent organizational, communication, interpersonal, listening, and customer service skills
- Experience with databases/data entry
Affiliations
- President’s Award for 4.0 g.p.a from Independence University
- Member of the National Society of Collegiate Scholars at Robert Morris University
- Bloodborne Pathogens/OSHA certified
- Coronal Polishing and Pit & Fissure Application certified
Custom
- Big Brothers/Big Sisters (2003-2007)
- Special Olympics Helping Advisor (Summer 2013)
Timeline
Test Administrative Associate
American Dental Association
11.2022 - Current
Practice Assistant
Midwestern University
08.2020 - 11.2022
Lead Pre-School Teacher
Kensington School
02.2015 - 07.2015
Dental Assistant
Garey Potamianos, D.D.S
01.2010 - 08.2020
Masters - Healthcare Administration
Independence University
Bachelor - Healthcare Administration
Robert Morris University - Illinois
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