Driven and committed Test Administrative Associate offering solid skills in customer service within the Department of Testing Services at the ADA. Resilience to handle challenges of fast-paced environments and new Salesforce software. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Ensuring candidates' requests are top-priority.
Overview
15
15
years of professional experience
Work History
Test Administrative Associate
American Dental Association
Chicago, IL
11.2022 - Current
Attended to and updated candidate change requests (name, birthdate, and school) in Aptify and Salesforce in a timely and efficient manner.
Provided high-volume customer service support via phone or email regarding questions about specific tests and policies.
Utilized Aptify for accessing candidates' records and processing applications.
Experience in Salesforce including processing applications, updating candidates' DENTPIN records, and attaching required documentation.
Ensured seamless resolution of IT/technical errors by coordinating with TSC and maintaining regular communication with candidates.
Experienced in the ECE database and importing ECEs into candidates' records within Salesforce.
Provided support to my team members by always being available to answer any questions and effectively problem-solving when there are any issues.
Escalated candidates' issues to a manager when appropriate.
Practice Assistant
Midwestern University
Downers Grove, IL
08.2020 - 11.2022
Managed schedules for 28 students.
Handled management of communication to other suites by transferring calls.
Directed customer communication to appropriate department personnel.
Handled all patient phone calls while displaying professional phone etiquette.
Provided excellent customer service.
Created Excel spreadsheets for inventory.
Tracked, managed and ordered all inventory supplies.
Tended to the needs of the students (i.e.-calling patients to schedule appointments, retrieving instruments from dispensary department, set up laser cart, sent faxes, etc.)
Worked as a team to cover other suites where coverage was needed.
Responded to emails/faxes in a timely manner.
General clerical support duties including filing, faxing, scheduling, and placing orders
Dental Assistant
Garey Potamianos, D.D.S
Riverside, IL
01.2010 - 08.2020
Assisted to the needs of two dentists as well as the needs of numerous patients.
Performed lab procedures such as pouring up alginates, preparing whitening trays, and trimming study models.
Set up trays and examination rooms in a timely manner.
Entered patients into the database using Microsoft Office Outlook, scanned numerous patient folders and x-rays, typed up many referrals to doctors.
Assisted the dentists by passing instruments, properly using the high volume evacuator and saliva ejector, and charting procedures when dealing with perios.
Developed, mounted, and took x-rays, such as bite wings, full-mouths, and pans.
Effectively cleaned and sterilized instruments and hand pieces by using the ultra-sonic and autoclave (very knowledgeable of sterilization techniques).
Monitored, ordered, and stocked all inventory/supplies appropriately.
Assisted children in cleaning up after teeth cleanings and stressed the importance of brushing and flossing teeth (proper oral hygiene).
Interpreted Material Safety Data Sheets (MSDS) accurately.
Conducted spore/biological indicator tests using the incubator and autoclave.
Always showed up for my shift as well as the other assistant's shift when she was absent/sick/no-show.
Complied with all HIPPA and OSHA safety compliance rules and regulations.
Completed annual bloodborne pathogens training through Steri-Safe OSHA program.
Successfully certified for coronal polishing and pit fissure application.
Always remained courteous and respectful to co-workers and patients.
Diligently cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Coordinated and managed patient care with efficiency and professionalism by scheduling appointments and educating patients.
Assisted in taking preliminary impressions of patients’ teeth to prepare for custom impressions and fabrication of permanent dental work.
Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
Maintained clean, sterile and positive environment to optimize patient comfort, safety and satisfaction.
Successfully took bitewing, panoramic and periapical X-ray images for dentist to review.
Educated patients on treatment procedures and post-procedure home care.
Maintained dental lab equipment by sanitizing surfaces and organizing tools, instruments and equipment.
Lead Pre-School Teacher
Kensington School
Western Springs, IL.
02.2015 - 07.2015
Efficient experience working with young children in a learning environment.
Strong understanding of early childhood learning concepts and methodologies.
Impressive ability to stand for the majority of the day while working.
Excellent ability to motivate engage and encourage students.
Familiar with state accreditation standards.
Outstanding ability to communicate with parents and children.
Ability to lift approximately 40 pounds as required.
Ensured that a safe environment was provided for the children.
Developed and implemented weekly lesson plans.
Planned activities tailored to children's interests.
Participated in regular staff meetings.
Facilitated the creation of helpful learning environment by maintaining a calm, patient demeanor,.
Improved the school's learning environment by conducting activities and event that involved parents and increase family interaction.
Designed and effective room arrangement that supported the goals and development level of the children in the classroom.
Education
Masters - Healthcare Administration
Independence University
Salt Lake City, UT
06.2018
Bachelor - Healthcare Administration
Robert Morris University - Illinois
Chicago, IL
12.2016
Skills
Experience in Salesforce software
Knowledgeable in Microsoft Office Suite, Word Processor, Powerpoint, Excel, Outlook, computer equipment (ie-fax and copy machines)
Experience in Aptify software
Locating and updating DENTPIN records
Problem-Solving
Customer Service (High-Volume)
Multi-tasking
Detail-oriented
Patient education
Team Player
Candidate confidentiality
Excellent organizational, communication, interpersonal, listening, and customer service skills
Experience with databases/data entry
Affiliations
President’s Award for 4.0 g.p.a from Independence University
Member of the National Society of Collegiate Scholars at Robert Morris University
Bloodborne Pathogens/OSHA certified
Coronal Polishing and Pit & Fissure Application certified
Custom
Big Brothers/Big Sisters (2003-2007)
Special Olympics Helping Advisor (Summer 2013)
Timeline
Test Administrative Associate
American Dental Association
11.2022 - Current
Practice Assistant
Midwestern University
08.2020 - 11.2022
Lead Pre-School Teacher
Kensington School
02.2015 - 07.2015
Dental Assistant
Garey Potamianos, D.D.S
01.2010 - 08.2020
Masters - Healthcare Administration
Independence University
Bachelor - Healthcare Administration
Robert Morris University - Illinois
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