Summary
Overview
Work History
Education
Skills
Affiliations
Custom
Timeline
Generic

Amanda Minasola

Berwyn,IL

Summary

  • Driven and committed Test Administrative Associate offering solid skills in customer service within the Department of Testing Services at the ADA. Resilience to handle challenges of fast-paced environments and new Salesforce software. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Ensuring candidates' requests are top-priority.

Overview

15
15
years of professional experience

Work History

Test Administrative Associate

American Dental Association
Chicago, IL
11.2022 - Current
  • Attended to and updated candidate change requests (name, birthdate, and school) in Aptify and Salesforce in a timely and efficient manner.
  • Provided high-volume customer service support via phone or email regarding questions about specific tests and policies.
  • Utilized Aptify for accessing candidates' records and processing applications.
  • Experience in Salesforce including processing applications, updating candidates' DENTPIN records, and attaching required documentation.
  • Ensured seamless resolution of IT/technical errors by coordinating with TSC and maintaining regular communication with candidates.
  • Experienced in the ECE database and importing ECEs into candidates' records within Salesforce.
  • Provided support to my team members by always being available to answer any questions and effectively problem-solving when there are any issues.
  • Escalated candidates' issues to a manager when appropriate.

Practice Assistant

Midwestern University
Downers Grove, IL
08.2020 - 11.2022
  • Managed schedules for 28 students.
  • Handled management of communication to other suites by transferring calls.
  • Directed customer communication to appropriate department personnel.
  • Handled all patient phone calls while displaying professional phone etiquette.
  • Provided excellent customer service.
  • Created Excel spreadsheets for inventory.
  • Tracked, managed and ordered all inventory supplies.
  • Tended to the needs of the students (i.e.-calling patients to schedule appointments, retrieving instruments from dispensary department, set up laser cart, sent faxes, etc.)
  • Worked as a team to cover other suites where coverage was needed.
  • Responded to emails/faxes in a timely manner.
  • General clerical support duties including filing, faxing, scheduling, and placing orders

Dental Assistant

Garey Potamianos, D.D.S
Riverside, IL
01.2010 - 08.2020
  • Assisted to the needs of two dentists as well as the needs of numerous patients.
  • Performed lab procedures such as pouring up alginates, preparing whitening trays, and trimming study models.
  • Set up trays and examination rooms in a timely manner.
  • Entered patients into the database using Microsoft Office Outlook, scanned numerous patient folders and x-rays, typed up many referrals to doctors.
  • Assisted the dentists by passing instruments, properly using the high volume evacuator and saliva ejector, and charting procedures when dealing with perios.
  • Developed, mounted, and took x-rays, such as bite wings, full-mouths, and pans.
  • Effectively cleaned and sterilized instruments and hand pieces by using the ultra-sonic and autoclave (very knowledgeable of sterilization techniques).
  • Monitored, ordered, and stocked all inventory/supplies appropriately.
  • Assisted children in cleaning up after teeth cleanings and stressed the importance of brushing and flossing teeth (proper oral hygiene).
  • Interpreted Material Safety Data Sheets (MSDS) accurately.
  • Conducted spore/biological indicator tests using the incubator and autoclave.
  • Always showed up for my shift as well as the other assistant's shift when she was absent/sick/no-show.
  • Complied with all HIPPA and OSHA safety compliance rules and regulations.
  • Completed annual bloodborne pathogens training through Steri-Safe OSHA program.
  • Successfully certified for coronal polishing and pit fissure application.
  • Always remained courteous and respectful to co-workers and patients.
  • Diligently cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Coordinated and managed patient care with efficiency and professionalism by scheduling appointments and educating patients.
  • Assisted in taking preliminary impressions of patients’ teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
  • Maintained clean, sterile and positive environment to optimize patient comfort, safety and satisfaction.
  • Successfully took bitewing, panoramic and periapical X-ray images for dentist to review.
  • Educated patients on treatment procedures and post-procedure home care.
  • Maintained dental lab equipment by sanitizing surfaces and organizing tools, instruments and equipment.

Lead Pre-School Teacher

Kensington School
Western Springs, IL.
02.2015 - 07.2015
  • Efficient experience working with young children in a learning environment.
  • Strong understanding of early childhood learning concepts and methodologies.
  • Impressive ability to stand for the majority of the day while working.
  • Excellent ability to motivate engage and encourage students.
  • Familiar with state accreditation standards.
  • Outstanding ability to communicate with parents and children.
  • Ability to lift approximately 40 pounds as required.
  • Ensured that a safe environment was provided for the children.
  • Developed and implemented weekly lesson plans.
  • Planned activities tailored to children's interests.
  • Participated in regular staff meetings.
  • Facilitated the creation of helpful learning environment by maintaining a calm, patient demeanor,.
  • Improved the school's learning environment by conducting activities and event that involved parents and increase family interaction.
  • Designed and effective room arrangement that supported the goals and development level of the children in the classroom.

Education

Masters - Healthcare Administration

Independence University
Salt Lake City, UT
06.2018

Bachelor - Healthcare Administration

Robert Morris University - Illinois
Chicago, IL
12.2016

Skills

  • Experience in Salesforce software
  • Knowledgeable in Microsoft Office Suite, Word Processor, Powerpoint, Excel, Outlook, computer equipment (ie-fax and copy machines)
  • Experience in Aptify software
  • Locating and updating DENTPIN records
  • Problem-Solving
  • Customer Service (High-Volume)
  • Multi-tasking
  • Detail-oriented
  • Patient education
  • Team Player
  • Candidate confidentiality
  • Excellent organizational, communication, interpersonal, listening, and customer service skills
  • Experience with databases/data entry

Affiliations

  • President’s Award for 4.0 g.p.a from Independence University
  • Member of the National Society of Collegiate Scholars at Robert Morris University
  • Bloodborne Pathogens/OSHA certified
  • Coronal Polishing and Pit & Fissure Application certified

Custom

  • Big Brothers/Big Sisters (2003-2007)
  • Special Olympics Helping Advisor (Summer 2013)

Timeline

Test Administrative Associate

American Dental Association
11.2022 - Current

Practice Assistant

Midwestern University
08.2020 - 11.2022

Lead Pre-School Teacher

Kensington School
02.2015 - 07.2015

Dental Assistant

Garey Potamianos, D.D.S
01.2010 - 08.2020

Masters - Healthcare Administration

Independence University

Bachelor - Healthcare Administration

Robert Morris University - Illinois
Amanda Minasola