Amanda Minnamon
Seneca,SC
Summary
Proven leader at Bountyland Quick Stop, adept in customer relations and money handling, enhanced team motivation, and product knowledge, leading to increased customer satisfaction and inventory management efficiency. Fostered a collaborative environment, mentoring staff towards professional growth. Achieved notable improvements in service quality and operational accuracy.
Overview
1
1
Certification
Work History
Assistant Manager
Bountyland Quick Stop
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Mentored team members to enhance professional development and accountability in workplace.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Team Leader
Bountyland Quick Stop
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
Education
Bachelor Of Applied Science - Operations Management
Southern New Hampshire University
Hooksett, NHSkills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
Certification
Food Handling
Timeline
Assistant Manager
Bountyland Quick Stop
Team Leader
Bountyland Quick Stop
Bachelor Of Applied Science - Operations Management
Southern New Hampshire University
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