Amanda Minshew

• Oversaw daily operations of teller line, ensuring compliance with bank policies and procedures.
• Mentored junior tellers, enhancing their customer service skills and operational efficiency.
• Streamlined cash handling processes, reducing discrepancies and improving accuracy.
• Provided training on new banking software, facilitating smooth transitions for staff.

Over 35 years experience in customer service and public . Manage over 20 Clarks to ensure accuracy of property assessments and yearly property tax payments. Process incoming deeds from probate and verify proper chain of title for fraud prevention while following state and local laws & procedures. Manage call center for all incoming calls related to property tax and property ownership for Mobile County. Ensure daily balancing of all clerks and prepare daily deposit for bank. Maintain close and personal relationships with taxpayers to ensure completion of all yearly disability and age/income exemptions. Organize and supervise collection calls to eliminate yearly tax liens parcels in an effort to avoid individuals and families, losing the ownership for nonpayment of property taxes..