Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Tatyana Matchett

College Station,TX

Summary

Dynamic professional with a proven track record of exceeding sales goals by 30% at Macy's through innovative marketing strategies and exceptional customer service. Skilled in financial management and problem-solving, adept at multitasking and maintaining professionalism under pressure. Demonstrated ability to adapt and collaborate effectively, enhancing team dynamics and customer satisfaction at 1st Convenience Bank.

Overview

8
8
years of professional experience

Work History

Senior Bank Teller

1st Convenience Bank
College Station, TX
10.2024 - Current
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Handled large volumes of cash accurately while performing transaction verifications.
  • Managed daily banking operations, including opening and closing of the bank.
  • Balanced currency, coin and check transactions daily in compliance with established policies and procedures.
  • Maintained cash drawer within prescribed cash limits and meet cash balancing requirements.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Reconciled discrepancies between cash drawer totals and computer records.
  • Provided customer service to clients regarding their accounts and transactions.
  • Processed transactions accurately and efficiently, including deposits, withdrawals, and loan payments.

Sever/Host/Bartender

Sushi Masa
09.2023 - 10.2024
  • Ensured compliance with health and safety regulations within the restaurant.
  • Provided excellent customer service by anticipating customer needs.
  • Spoke with patrons to drive satisfaction with food and service.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.

Beauty Advisor

Dillard’s
02.2023 - 05.2023
  • Upsold additional beauty items when appropriate to increase sales revenue.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Greeted customers to determine wants or needs.
  • Described merchandise and explained use, operation and care.
  • Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
  • Handled returns and exchanges according to company policies.
  • Capitalized on upselling opportunities for additional products and services to increase sales numbers.
  • Assisted in opening and closing procedures including counting money drawer contents at end of shift.

Retail Cosmetic Sales

Macy's
07.2017 - 07.2018
  • Increased annual sales by 30% by running a marketing campaign with other coworkers during the holiday season
  • Collaborated with other departments within the organization such as marketing, accounting and operations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Upsold additional beauty items when appropriate to increase sales revenue.
  • Greeted customers to determine wants or needs.

Education

Master of Science - School Counseling

Capella University
Minneapolis, MN
02.2025

Psychology - Mental Health

Grand Canyon University
Phoenix, AZ
05.2018

Skills

  • Multi-tasking
  • Organizational skills
  • Time management
  • Ability to work under pressure
  • Self-motivated
  • Prioritization abilities
  • Problem-solving skills
  • Financial management skills
  • Creative
  • Hard worker
  • Teamwork
  • Adaptability
  • Customer service-oriented
  • Flexible
  • Team player
  • Professionalism and integrity
  • Listening and empathy

Accomplishments

  • A member of Chi Sigma Lota, Counseling Academic, and Professional Honor Society.

Timeline

Senior Bank Teller

1st Convenience Bank
10.2024 - Current

Sever/Host/Bartender

Sushi Masa
09.2023 - 10.2024

Beauty Advisor

Dillard’s
02.2023 - 05.2023

Retail Cosmetic Sales

Macy's
07.2017 - 07.2018

Master of Science - School Counseling

Capella University

Psychology - Mental Health

Grand Canyon University

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Tatyana Matchett