AMANDA MITTON, MBA
La Crosse
Summary
Strategic account executive with a track record of establishing and nurturing profitable business relationships. Expert in coordinating support services and management resources to meet account performance metrics and exceed customer expectations. Deep understanding of company products and services enables effective guidance for customers in selecting optimal solutions.
Overview
15
15
years of professional experience
Work History
STRATEGIC ACCOUNT EXECUTIVE
Kaplan North America
11.2019 - Current
- Developed and executed territory plan for book of business, driving growth in exam and account business.
- Built and maintained key customer relationships through exceptional service.
- Collaborated cross-functionally with Kaplan North America to achieve financial targets.
- Tracked customer trends to proactively address evolving requirements and improve service offerings.
- Conducted client product training and onboarding, increasing user engagement and satisfaction.
- Provided tailored product information to align offerings with customer needs.
- Evaluated client feedback to identify improvement opportunities for products and services.
- Trained new employees on company policies, technology, and effective sales techniques.
MARKETING CONSULTANT
WKBT News Channel 8
01.2018 - 11.2019
- Gained expertise in digital marketing options, including news8000.com and Phase 3 Digital Agency, to enhance client offerings.
- Evaluated effectiveness of marketing, advertising, and communication strategies to inform future initiatives.
- Analyzed customer demographics and preferences to uncover new market opportunities.
- Achieved and exceeded monthly sales goals across all multimedia categories.
- Generated new direct business through in-person and telephone prospecting.
- Prepared reports illustrating data graphically and translating complex findings into concise text.
- Responded promptly to customer needs and resolved issues efficiently.
- Facilitated new hire orientation and employee training programs.
BUSINESS SALES ACCOUNT EXECUTIVE
Kwik Trip, Inc
07.2015 - 01.2018
- Represented brand at special events, driving customer engagement and contributing to sales growth.
- Trained new employees on company policies and effective sales techniques, improving onboarding experience.
- Facilitated client training on post-sale processes and database management.
- Provided product information to align offerings with customer needs, boosting satisfaction.
- Developed client relationships, leading to expanded business networks and increased opportunities.
- Monitored customer trends and requirements to maintain market competitiveness.
- Responded promptly to customer queries, improving satisfaction levels.
- Conducted post-sale follow-ups to gather feedback and strengthen relationships.
EXECUTIVE ADMISSIONS REPRESENTATIVE
Globe University
06.2012 - 07.2015
- Conducted meetings with potential students to provide critical information, facilitating informed decision-making.
- Recommended targeted strategies that successfully increased student applications through focused planning.
- Onboarded students through necessary steps to achieve educational goals, maintaining contact post-enrollment.
- Collaborated with departments to provide support for newly enrolled students during financial aid processes.
- Generated inquiries based on established goals within assigned territory.
- Planned and facilitated key campus events, including orientations and graduations, while ensuring timely delivery.
- Participated in weekly tracking meetings with the Director of Financial Aid and Campus Director.
- Developed and delivered presentations that strengthened Globe Education Network's brand recognition among prospective students.
SALES AND MARKETING ASSOCIATE
Health Tradition Health Plan
04.2011 - 06.2012
- Promoted Mayo Clinic Health System: Franciscan Healthcare's individual insurance product to individuals, families, and businesses, increasing brand awareness and customer engagement.
- Provided product information to customers, aligning offerings with needs to enhance satisfaction.
- Represented brand at events and during customer interactions, strengthening sales efforts and fostering customer relationships.
- Designed and trained staff on individual plan marketing materials, enhancing customer understanding and usability.
- Planned and facilitated agent training programs to promote HMO plans.
- Ensured compliance with OCI regulations in application processes and marketing materials.
- Reviewed and approved all plan materials for customer distribution and OCI compliance certification.
- Trained new employees on underwriting processes and policies for individual plans.
Education
MASTERS OF BUSINESS ADMINISTRATION - LEADERSHIP EMPHASIS
VITERBO UNIVERSITY
LA CROSSE, WI06-2017
BACHELOR OF BUSINESS ADMINISTRATION - ORGANIZATIONAL MANAGEMENT
VITERBO UNIVERSITY
LA CROSSE, WI06-2010
Skills
- Sales support
- CRM proficiency
- Pipeline management
- Territory management
- Performance metrics
- Upselling techniques
- Sales training
- Training initiatives
- Planning and coordination
- Presentation delivery
- Brand positioning
- Customer satisfaction
Awards
- Kaplan North America: Connections and Extensions Award - Q2 2022
- Kaplan North America: Peer to Peer Award - Q1&Q2 2022
- Kaplan North America: Deal of the Quarter Award - Q4 2021
- Kaplan North America: 2021 Annual Achiever Award
- Kaplan North America: Peer to Peer Award - Q4 2021
- Kwik Trip, Inc. : 2016 & 2017 Top Producing Business Account Representative
- Globe Education Network: 2014-2015 Executive Admission Representative Award
- Globe Education Network: 2015 Most Dedicated Employee to Student Success
- Globe Education Network: 2014 Campus Positive Attitude Award
- Globe Education Network: 2013 Globe Education Network's Admission Representative of the year
- Associated Bank Corporation: Star Sales Performer Award: 04/06 through 04/10
Timeline
STRATEGIC ACCOUNT EXECUTIVE
Kaplan North America
11.2019 - Current
MARKETING CONSULTANT
WKBT News Channel 8
01.2018 - 11.2019
BUSINESS SALES ACCOUNT EXECUTIVE
Kwik Trip, Inc
07.2015 - 01.2018
EXECUTIVE ADMISSIONS REPRESENTATIVE
Globe University
06.2012 - 07.2015
SALES AND MARKETING ASSOCIATE
Health Tradition Health Plan
04.2011 - 06.2012
MASTERS OF BUSINESS ADMINISTRATION - LEADERSHIP EMPHASIS
VITERBO UNIVERSITY
BACHELOR OF BUSINESS ADMINISTRATION - ORGANIZATIONAL MANAGEMENT
VITERBO UNIVERSITY