AMANDA M MANSO
Waterford,MI
Summary
Dynamic professional with extensive experience in restaurant management, including a successful tenure at Johnny Ds. Proven ability in financial management and problem-solving, leading teams to exceed operational goals. Recognized for exceptional people skills and effective recruiting, contributing to a positive work environment and enhanced customer satisfaction.
Overview
10
10
years of professional experience
Work History
General Manager
Tropical Smoothie Cafe
03.2023 - Current
- Led operational strategies to enhance service delivery and customer satisfaction.
- Managed staff training programs to improve team performance and efficiency.
- Developed and implemented cost-control measures to optimize budget management.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Fostered a positive workplace culture through effective team communication and collaboration.
Assistant Manager
I Hop
03.2023 - Current
- Supported recruiting, training, and professional development efforts.
- Coordinated employee schedules to provide adequate staff coverage.
- Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities.
- Pos and menu knowledge
General Manager
Johnny Ds
04.2015 - 12.2022
- Structured internal operations and outlined policies and procedures.
- Led teams by example to deliver exceptional standard of work.
- Developed and implemented strategic business plans to achieve company goals.
- Weekly staff meetings
- Helped open up 2 different locations while continuing to manage my restaurant
Education
Paramedic license - undefined
Oakland Community
Auburn Hills, Mi06.2013
Business
Oakland university
Auburn Hills, Mi05.2012
undefined
Michigan State
Lansing, MI06.2008
High School - undefined
Waterford Mott
Waterford, MI06.2007
Skills
- Budget assistance
- Financial management
- Hard Worker
- Recruiting and interviewing
- Problem-solving
- Great With People
- Sales monitoring
- Fast paced
LANGUAGE
English Native
Spanish Conversational
Timeline
General Manager
Tropical Smoothie Cafe
03.2023 - Current
Assistant Manager
I Hop
03.2023 - Current
General Manager
Johnny Ds
04.2015 - 12.2022
Paramedic license - undefined
Oakland Community
Business
Oakland university
undefined
Michigan State
High School - undefined
Waterford Mott