Heather Brockman
HARRISBURG,PA
Summary
Years of leadership and team development experience. Mentors new team members in company policies, top-quality service delivery and performance targets. Decisive yet personable problem-solver with superior conflict resolution skills. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details.
Overview
15
15
years of professional experience
Work History
General Manager
Wendy's- Yellow Cab Holding
12.2022 - Current
- Rann smooth operations by independently handling day-to-day requirements
- Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems
- Maintained operational performance by skillfully handling opening and closing tasks
- Supported recruiting, training, and professional development efforts
- Optimized inventory for maximum revenue generation
- Adjusted to multiple demands and shifting priorities in fast-paced work environment
- Upheld brand image by maintaining branch cleanliness, approachability and service
- Oversaw employee recruitment, training and onboarding processes
- Maintained compliance with health code and sanitation requirements.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
Package Handler
Fedex Ground
01.2022 - 11.2023
- Achieved daily performance targets, working quickly to process shipments and meet customer demands
- Moved packages of all sizes by hand
- Used RF scanner to pick products accurately
- Detected package issues through visual inspections
- Communicated with management to coordinate package movement in facility.
Shift Manager
McDonald's- Rawden Joint Ventures
11.2015 - 12.2022
- Met shift needs by organizing effective schedules and delegating assignments based on employee knowledge and strengths
- Stayed ready for expected demands by keeping inventory within optimal levels and organized for easy use
- Maintained high performance levels by successfully training, monitoring, and motivating shift employees
- Kept operations smooth and professional with consistent opening, closing and shift change task lists
- Assessed team performance to encourage productivity
- Motivated employees to improve performance and meet or exceed production targets
- Maintained quality levels with quick corrections of identified production roadblocks
- Maintained compliance with health code and sanitation requirements.
Cashier
Loves
11.2015 - 04.2016
- Stocked store shelves and end-caps with merchandise
- Informed customers of promotions and special offers to increase sales
- Bagged, boxed or wrapped products for customers
- Kept clean, organized and well-stocked checkout areas
- Balanced cash drawer at beginning and end of each shift
- Engaged customers in pleasant conversation while completing cash register transactions
- Worked with supervisory team to meet customer needs
- Gave customers full attention and attended to their needs.
Server lead/ manager in training
Travel Centers of America
11.2013 - 10.2015
- Memorized menu additions, changes and limited offerings
- Followed safety, sanitization and food handling guidelines
- Kept food service and preparation areas clean and neat
- Listened to guest needs and responded promptly for personalized service
- Entered orders into computer system to coordinate with kitchen staff
- Reconciled cash tills from dining sales as part of closing duties
- Communicated professionally with customers, colleagues and supervisors
- Trained new servers in company policies, guest service standards and best practices.
Cashier
Walmart
10.2009 - 12.2011
- Rann smooth operations by independently handling day-to-day requirements
- Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems
- Maintained operational performance by skillfully handling opening and closing tasks
- Supported recruiting, training, and professional development efforts
- Optimized inventory for maximum revenue generation
- Adjusted to multiple demands and shifting priorities in fast-paced work environment
- Upheld brand image by maintaining branch cleanliness, approachability and service
- Oversaw employee recruitment, training and onboarding processes
- Maintained compliance with health code and sanitation requirements.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
Education
Psychology-unfinished -
Colorado Technical University Online
Graphic Design- Unfinished -
Harrisburg Area Community College
High School -
Central Dauphin High School
Skills
- Cost Reduction
- Task Delegation
- Employee Scheduling
- Budget Assistance
- Staff Supervision
- Closing Oversight
- Money Handling
Timeline
General Manager
Wendy's- Yellow Cab Holding
12.2022 - Current
Package Handler
Fedex Ground
01.2022 - 11.2023
Shift Manager
McDonald's- Rawden Joint Ventures
11.2015 - 12.2022
Cashier
Loves
11.2015 - 04.2016
Server lead/ manager in training
Travel Centers of America
11.2013 - 10.2015
Cashier
Walmart
10.2009 - 12.2011
Psychology-unfinished -
Colorado Technical University Online
High School -
Central Dauphin High School
Graphic Design- Unfinished -
Harrisburg Area Community College