Saleh Osman
Tucson,Arizona
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
9
9
years of professional experience
Work History
General Manager
Bruegger's Bagels
Tucson, AZ
12.2019 - Current
- Conducted regular meetings with senior management team to review progress against established objectives.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
Assistant Manager
Cinnabon
Tucson, AZ
06.2018 - 12.2019
- Conducted regular performance reviews for employees to identify areas of improvement.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Monitored employee attendance records, timekeeping, and payroll information.
- Created reports on sales trends, inventory levels, and financial data.
- Collaborated with management on developing strategic plans for achieving business goals.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized training sessions for new hires to familiarize them with the workplace environment.
CSR
Villa Pizza
Tucson, AZ
01.2017 - 10.2017
- Researched required information using available resources.
- Handled customer inquiries and complaints in a timely manner.
- Developed strong relationships with customers to ensure satisfaction and loyalty.
Sales Associate
Kirby
Tucson, Arizona
01.2016 - 07.2016
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Demonstrated product features and benefits for customers' needs.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Processed transactions using a point-of-sale system.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
High School Diploma -
Rincon High School
Tucson, AZ05-2016
Skills
- Vendor Sourcing
- Account Management
- Service Quality Improvement
- Quality Management
- Contract Negotiations
- Customer Retention
- Workflow Planning
- Schedule Management
- Operations Oversight
- Customer Relationship Management
- Expense Control
- Staff Supervision
- Labor Cost Controls
- Purchasing
- Troubleshooting expertise
- Product costing
- Safety assurance
- Training and coaching
- Relationship Building
- Performance Improvements
- Staff-Retention Programs
- Time and Resource Optimization
- Recruitment
- Team Oversight
- Product Development
- Financial document control
- Sales planning and implementation
- Bilingual
- Leadership
- Budgeting and cost control strategies
- Time Management
- Operations Start-Up
- Motivation
- Budget Allocation
- Employee Scheduling
- Employee Performance Evaluations
- Recruiting and interviewing
- Cost Reduction
- Product and service knowledge
- Sales monitoring
- Operations Management
- Staff Development
- Business Administration
- Budgeting and finance
- Workload Management
- Retail Operations
- Strategic Planning
- Performance Tracking
- Scheduling
- Data Entry
Affiliations
- running
- gym
- father
- basketball
Timeline
General Manager
Bruegger's Bagels
12.2019 - Current
Assistant Manager
Cinnabon
06.2018 - 12.2019
CSR
Villa Pizza
01.2017 - 10.2017
Sales Associate
Kirby
01.2016 - 07.2016
High School Diploma -
Rincon High School
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