Amanda M. Munoz
Los Angeles,CA
Summary
Dedicated professional with over 10 years of customer service experience, currently excelling as a Property Manager in a thriving salon suite business. Proven track record of fostering positive relationships and delivering exceptional client experiences. Energetic and people-friendly, I am eager to leverage my skills where I can contribute to client satisfaction and operational excellence.
Overview
8
8
years of professional experience
Work History
Property Manager
Salon Republic LLC
09.2023 - Current
- Conducted property tours for prospective tenants, showcasing available units and amenities, and providing comprehensive details and offers to drive lease signings.
- Organized community events to enhance client engagement and networking opportunities.
- Proactively executed resident retention strategies by conducting check-ins six months prior to lease renewal, identifying and resolving concerns to increase renewal likelihood and maintain a low annual turnover rate.
- Oversaw maintenance request, ensuring timely logging, prioritization, and follow-up on all service requests. Collaborated with vendors and maintenance teams to ensure quick resolution and tenant satisfaction.
- Managed front desk operations and directed visitors to appropriate personnel.
Salon Manager
Beauty by Imagination
04.2020 - 09.2023
- Increased client retention and service revenue by managing scheduling efficiency, tracking sales performance, and coaching staff on upselling and customer service best practices.
- Oversaw daily salon operations, achieving high customer service standards and satisfaction rates.
- Managed staff schedules, recruitment, training, and performance evaluations to build a skilled and motivated team.
- Handled client inquiries, complaints, and feedback to cultivate a positive salon atmosphere.
Receptionist
Lyft Driver Hub
Los Angeles, California
07.2018 - 03.2020
- Welcomed and assisted drivers at high-traffic hub, supporting onboarding, addressing account questions, and resolving general inquiries to enhance driver experience.
- Supported high-volume driver interactions by managing check-ins, scheduling, and onboarding assistance, helping streamline daily hub operations.
- Scheduled appointments and maintained calendars for office staff, ensuring efficient organization of daily activities.
- Managed incoming mail distribution, courier services, and photocopying requests, streamlining office operations.
Education
Hollywood High School
Los Angeles, CA03-2026
Skills
- Experience in property management software (Propertyware)
- Knowledge of property laws and regulations
- Proficient in Microsoft Office
- CRM (Microsoft Dynamics 365)
- Organizational skills
- Adaptability and flexibility in fast-paced environments
- Conflict resolution
Timeline
Property Manager
Salon Republic LLC
09.2023 - Current
Salon Manager
Beauty by Imagination
04.2020 - 09.2023
Receptionist
Lyft Driver Hub
07.2018 - 03.2020
Hollywood High School