Tanya Carman
Indianapolis,IN
Summary
Friendly Senior Property Manager with over 20 years of experience. Solid history of success in property management and/or project management, including oversight of 400+ properties. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Property Manager
Roofstock
Remote
04.2025 - Current
- Analyzed market trends to inform strategic decisions regarding rental rates and occupancy strategies.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
- Facilitated successful acquisition and integration of new properties into management portfolio.
- Leveraged market data to advise property owners on competitive pricing strategies, maximizing rental income.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
- Optimized property management software usage, enhancing operational efficiency.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
Community Manager
AAM
Indianapolis, IN
11.2024 - 04.2025
- Enhanced communication between board members and residents by organizing regular meetings and distributing informative newsletters.
- Maintained a well-organized record system for all HOA documents, ensuring easy access to crucial information for board members and residents.
- Developed and adhered to community budgetary restrictions in collaboration with board of directors.
- Secured pool and fitness facility maintenance, landscaping and waste removal.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Kept properties in compliance with local, state, and federal regulations.
Senior Property Manager
T&H Realty Services
Indianapolis, IN
01.2015 - 10.2024
- Trained and mentored junior staff on best practices in property management.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
- Coordinated vendor relationships, negotiating contracts to ensure quality service delivery at competitive rates.
- Streamlined property management processes for improved efficiency and cost savings.
- Conducted regular property inspections to ensure compliance with safety regulations and company standards.
- Developed strong relationships with local vendors, ensuring timely completion of repairs at competitive prices.
- Implemented preventative maintenance programs to minimize unexpected repair costs and extend the life of building systems.
- Assisted in the acquisition process for new properties, conducting thorough due diligence investigations before purchase recommendations were made.
- Enhanced property value through strategic capital improvement projects and regular upkeep.
- Kept properties in compliance with local, state, and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
Property Manager
Arbor Green
Indianapolis, IN
05.2011 - 08.2014
- Trained and mentored junior staff on best practices in property management.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated vendor relationships, negotiating contracts to ensure quality service delivery at competitive rates.
- Managed tenant relations, addressing concerns to enhance satisfaction and retention.
- Oversaw property operations, ensuring compliance with regulations and standards.
- Streamlined leasing processes, reducing turnaround time for tenant applications.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Improved community engagement by organizing tenant appreciation events and feedback sessions.
- Negotiated favorable contracts with vendors, cutting operational costs without compromising service quality.
- Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Boosted property occupancy rates through targeted marketing campaigns and personalized property showings.
- Collected and maintained careful records of rental payments and payment dates.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Education
High School Diploma - undefined
Crown Point High School
Crown Point, IN01.1994
Skills
- Local and State Laws
- Construction Project Oversight
- Lease Agreements Proficiency
- Knowledge of Vendor Management
- Creative and Adaptable Mobile Device Operation
- Critical Thinking
- Microsoft Office
- Appfolio
- OnSite/Real Page
- Propertyware
- Yardi
- Exceptional oral and written communication skills
- Property tours and inspections
- Eviction procedures
- Tenant and eviction laws
- Vendor management
- Multi-family property management
- Financial budgeting
- Maintenance coordination
- Contract negotiation
- Software utilization
- Knowledge of Indiana real estate laws
- Licensed broker
- Fair housing compliance
- Eviction notices
- Client relations
- Microsoft office
- Property showing
- Monthly fee and payment collection
- Tenant eligibility determination
- Performance assessment
- Property marketing
- Budget preparation
Certification
- Indiana Brokers License 2013
- Fair Housing 2024
Timeline
Property Manager
Roofstock
04.2025 - Current
Community Manager
AAM
11.2024 - 04.2025
Senior Property Manager
T&H Realty Services
01.2015 - 10.2024
Property Manager
Arbor Green
05.2011 - 08.2014
High School Diploma - undefined
Crown Point High School