Amanda Moen
Rice,MN
Summary
Results-driven lead dispatcher accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and meeting daily deadlines. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
18
18
years of professional experience
Work History
Lead Dipatcher
Knife River
Sauk Rapids, MN
05.2004 - Current
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet daily schedules.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Directed and supervised and schedule my team of 40+ employees. Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Managed new GPS tracking payroll system and coded time cards for 200 truck drivers.
Education
High School Diploma -
Technical High School
St. Cloud, MNSkills
- Team Player
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Assisting Dispatch
- Answering Emails
- Document and Records Management
- Skilled in Microsoft Office
- Directing Calls
- Patient and Empathetic
- Excellent Attention to Detail
- Dispatching Workers
- Solving Customer Concerns
- Driver Routing
- Employee Management
- Team-Building Exercises
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Organizational Standards
- Job Costing
- Dispatch Procedures
- Clerical Support
- Trucking Dispatching
- Office Meetings
- Office Equipment Operation
- Payroll Processing
- Administrative Procedures
- Dispatch Planning
- Accident Reports
- Administrative Support
- Employee Timesheet Processing
- Multitasking Abilities
- Critical Thinking Skills
- Research and Analytical Skills
- Document and File Management
- Responding to Difficult Customers
- Production Monitoring
- Work Planning and Prioritization
- Standard Operating Procedures Understanding
- Worker Supervision
- Field Support
- Verbal and Written Communication
- Superior Work Ethic
- Workflow Processes
- Document Scanning
- Accounts Payable and Accounts Receivable
- Business Correspondence
- Spreadsheet Development
- Paperwork Submission
- Data Communications
- Dispatch Recordkeeping
Additional Information
I have an adult foster care and 245D license, and previously did child foster care.
I am First Aid and CPR certified. I have also completed PCA training.
Timeline
Lead Dipatcher
Knife River
05.2004 - Current
High School Diploma -
Technical High School
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