LAUREN TRYNER
Lead Server/Lead Bartender
Houston,TX
Summary
Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining. Successful at building relationships with customers to increase loyalty and repeat business. Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision.
Overview
23
23
years of professional experience
1
1
Certificate
Work History
Lead Server/Lead Bartender
TopGolf
Houston, TX
05.2017 - 04.2022
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cultivated warm relationships with regular customers.
Lead Server/Bartender
Carrabba's Restaurant
Houston, TX
05.2012 - 01.2017
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Managed food resources, memorized orders and coordinated customer service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Server
Rainbow Lodge
Houston, TX
10.2009 - 02.2012
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Lead Cocktail Server/Bartender
Tavern On West Grey
Houston, TX
01.2000 - 09.2009
- Served alcoholic and non-alcoholic beverages in bar environment.
- Greeted new customers, discussed specials and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained clean and organized bar area.
- Anticipated guest needs and provided proactive service.
- Communicated with guests to record orders and assess needs.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Assisted with bartending duties during high-volume shifts.
- Maintained accuracy and efficiency when processing sales transactions.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Checked identification for minimum age for sale of alcoholic beverages.
- Maximized sales of specials and drinks by thoroughly promoting to customers and maintaining great salesmanship.
- Increased overall revenue by designing new specialty and seasonal drinks with bartenders.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Hostess
The Pasta CO.
Houston, AR
04.1998 - 02.2000
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
Education
No Degree - Basics
Houston Community College
Houston, TXGED -
Langham Creek High School
Houston, TXSkills
- Customer Service
- Order Accuracy and Delivery
- Team Leadership
- Food Preparation
- Menu Recommendations
- Age Verification
- Food and Beverage Service
- Critical Thinking
- Compliance Training
- POS Systems
- Menu Memorization and Presentation
- Safe Food Handling
- Customer Service and Rapport
- Team Player
- Transactions and Cash Handling
- Conflict and Complaint Resolution
Certification
TABC Certified
Food Handlers Certified
Timeline
Lead Server/Lead Bartender
TopGolf
05.2017 - 04.2022
Lead Server/Bartender
Carrabba's Restaurant
05.2012 - 01.2017
Server
Rainbow Lodge
10.2009 - 02.2012
Lead Cocktail Server/Bartender
Tavern On West Grey
01.2000 - 09.2009
Hostess
The Pasta CO.
04.1998 - 02.2000
No Degree - Basics
Houston Community College
GED -
Langham Creek High School