Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

AMANDA MONTE

Kaplan,LA

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

Overview

15
15
years of professional experience

Work History

Service Advisor

HAMPTON TOYOTA
12.2019 - Current
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Developed estimates by costing materials, supplies, and labor.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.

STORE MANAGER

Family Dollar
01.2015 - 02.2019
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Assistant Manager

DOLLAR GENERAL
03.2010 - 10.2013
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Sales Associate

Walmart
11.2008 - 03.2010
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

TECHNICAL DIPLOMA - Medical Office Assistance

SOUTH LOUISIANA COMMUNITY COLLEGE
Crowley, LA
05.2013

High School Diploma -

North Vermilion High School
Maurice, LA
05.2007

Skills

  • Customer Service
  • Computer Skills
  • Multitasking and Organization
  • Vehicle assessment

Timeline

Service Advisor

HAMPTON TOYOTA
12.2019 - Current

STORE MANAGER

Family Dollar
01.2015 - 02.2019

Assistant Manager

DOLLAR GENERAL
03.2010 - 10.2013

Sales Associate

Walmart
11.2008 - 03.2010

TECHNICAL DIPLOMA - Medical Office Assistance

SOUTH LOUISIANA COMMUNITY COLLEGE

High School Diploma -

North Vermilion High School

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AMANDA MONTE