Amanda Montes
Wickenburg,AZ
Summary
Detail-oriented professional with a proven track record in customer relations and effective problem-solving. Expertise in documentation management and team collaboration enhances case management efficiency.
Overview
14
14
years of professional experience
Work History
Case in Formation Specialist
Office of the Medical Examiner
02.2023 - 02.2026
- Conducted thorough investigations on cause of death in alignment with legal standards.
- Prepared and maintained detailed case files for accurate record-keeping and reference.
- Collaborated with law enforcement to gather evidence and support ongoing investigations.
- Streamlined workflow processes to enhance efficiency in case management operations.
- Trained new staff on operational procedures and documentation standards effectively.
- Contributed to policy development by providing insights based on investigative findings.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Behavioral Health Tech
Meadows of Wickenburg
01.2022 - 01.2023
- Monitored patient behavior and provided support in daily activities.
- Assisted in developing individualized treatment plans for clients.
- Documented patient progress and communicated updates to healthcare team.
- Implemented therapeutic interventions to enhance patient engagement and recovery.
Patient Support Technician
Banner Boswell Medical Center
02.2018 - 02.2022
- Provided direct patient care, assisting with daily activities and ensuring comfort and safety.
- Monitored vital signs, documenting changes and reporting concerns to nursing staff promptly.
- Assisted in the management of medical equipment, maintaining cleanliness and functionality for safe use.
- Educated patients on discharge instructions, promoting understanding of post-care procedures.
Hair Stylist
Fantastic Sams
06.2016 - 03.2017
- Delivered exceptional hair cutting and styling services, ensuring client satisfaction with each appointment.
- Maintained cleanliness and organization of workstations to promote a welcoming environment for clients.
- Collaborated with team members to develop innovative hairstyles that aligned with current trends and client preferences.
- Educated clients on proper hair care techniques and product usage for optimal results between visits.
- Implemented time management strategies to enhance appointment scheduling efficiency and reduce wait times.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
Hair Stylist
Greatclips
06.2012 - 02.2015
- Mentored junior stylists in advanced techniques, improving overall team performance and service quality.
- Analyzed client feedback to refine service offerings, enhancing customer loyalty and retention rates.
- Led promotional events that increased salon visibility, attracting new clients through targeted marketing efforts.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Counted and documented opening and closing cash amounts daily.
- Resolved guest complaints about service or style.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
Education
Death Investigations
Maricopa Community Colleges, Glendale Community College
Glendale, AZ05-2027
No Degree - Certified Nursing Assistant
Medstar Academy
Peoria, AZ02-2015
No Degree - Cosmetology
Maricopa Beauty College
Avondale, AZ12-2005
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assurance
- Proficient in [software]
- Team collaboration
- Self motivation
- Time management
- Multitasking
- Attention to detail
- Written communication
- Organizational skills
- Task prioritization
Timeline
Case in Formation Specialist
Office of the Medical Examiner
02.2023 - 02.2026
Behavioral Health Tech
Meadows of Wickenburg
01.2022 - 01.2023
Patient Support Technician
Banner Boswell Medical Center
02.2018 - 02.2022
Hair Stylist
Fantastic Sams
06.2016 - 03.2017
Hair Stylist
Greatclips
06.2012 - 02.2015
Death Investigations
Maricopa Community Colleges, Glendale Community College
No Degree - Certified Nursing Assistant
Medstar Academy
No Degree - Cosmetology
Maricopa Beauty College