SHANTELL VALCIN
Tallahassee,FL
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
7
7
years of professional experience
Work History
Sales Business Formation Specialist
LegalZoom
11.2022 - 06.2024
- Guided customers through business entity formation, offering tailored advice on suitable structures based on their specific needs
- Managed a high volume of client interactions, ensuring all inquiries are addressed with accuracy and professionalism
- Worked with cross-functional teams to optimize business formation processes, improving efficiency and customer satisfaction.
Telecommunications Customer Service
Teleperformance
11.2021 - 11.2022
- Resolved customer inquiries and concerns related to telecommunication services
- Provided troubleshooting support for service-related issues, including internet connectivity and billing
- Educated customers about the company's products and services
- Managed administrative tasks, including updating customer information, processing payments, and handling service changes.
Retail Sales Consultant
AT&T
12.2019 - 10.2021
- Assisted customers in selecting suitable products and services, provided answers to their inquiries, and offered technical support
- Processed sales transactions, managed inventory, and maintained accurate records of stock and sales
- Handled customer inquiries and complaints and provided information about competitors' products
- Ensured the store is cleaned, organized, and that merchandise is displayed properly
- Handled tasks such as maintaining inventory records, preparing product disposal documents, and ensuring compliance with company policies and procedures.
Community Outreach Specialist
Community Foundation of Broward
09.2017 - 11.2019
- Built and maintained relationships with community partners, schools and other stakeholders
- Organized and participated in community events, workshops, and meetings to support the organization's mission and programs
- Engaged with community members to understand their needs and concerns and worked to address them through the organization's services and initiatives
- Evaluated the effectiveness of outreach efforts and made recommendations for improvements.
Education
Associate of Arts - Information Technology (IT) -
Tallahassee State College
09.2024
High School Diploma -
Excel High School
01.2023
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
Strengthsandexpertise
- Analytical thinker with excellent problem-solving abilities.
- Highly organized and capable of working independently and as part of a team.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Access).
- Familiar with Salesforce.
- Over 3 years of customer service experience.
- Over 3 years of sales experience.
- Exceptional interpersonal, verbal, and written communication skills.
- Adept at managing multiple projects and meeting deadlines in a fast-paced environment with minimal supervision.
Timeline
Sales Business Formation Specialist
LegalZoom
11.2022 - 06.2024
Telecommunications Customer Service
Teleperformance
11.2021 - 11.2022
Retail Sales Consultant
AT&T
12.2019 - 10.2021
Community Outreach Specialist
Community Foundation of Broward
09.2017 - 11.2019
Associate of Arts - Information Technology (IT) -
Tallahassee State College
High School Diploma -
Excel High School