QUINTON J. BARTLETT
Baytown,TX
Summary
Dynamic customer service and sales operations leader with a proven track record of driving revenue growth, enhancing team performance, and achieving operational excellence. Expertise in leading high-performing teams, optimizing call center operations, and delivering outstanding customer experiences. Achievements include a 23% increase in sales, a 17% improvement in conversion rates, and a 35% reduction in turnover, along with the successful training of over 50 employees. Committed to fostering strong teams, nurturing future leaders, and cultivating a culture centered on accountability, growth, and customer success.
Overview
7
7
years of professional experience
Work History
Business Formation Specialist
LegalZoom
09.2025 - 07.2026
- Delivered exceptional customer service, enhancing overall shopping experience and fostering customer loyalty.
- Executed sales strategies to meet daily targets, contributing to consistent revenue growth.
- Resolved customer inquiries and complaints effectively, maintaining high satisfaction ratings within the company environment.
- Utilized CRM software to manage leads, track customer interactions, and streamline follow-up processes.
- Enhanced product knowledge continuously, staying updated on industry trends and competitors'' offerings to provide expert advice to clients.
Supervisor, Inside Sales
Leaf Home Solutions
08.2023 - 03.2025
- Managed daily functions for high-volume sales call center leading team of 20 representatives while upholding service excellence and operational efficiency.
- Enhanced sales performance by 23% utilizing focused coaching, performance oversight, and accountability strategies.
- Advanced floor-wide conversion rates by 17% via deployment of targeted coaching strategies and adherence to best practices
- Lowered employee turnover by 35% through implementation of mentorship, enhanced engagement activities, and focused professional development initiatives.
- Oversaw environment averaging 45+ calls per hour while maintaining consistent customer service standards.
- Maintained quality scores above 90% through quality assurance audits, call monitoring, and coaching.
- Monitored KPIs and provided actionable feedback to drive continuous improvement.
Learning & Development Specialist
Leaf Home Solutions
06.2022 - 08.2023
- Created and facilitated training programs targeting customer service and sales professionals.
- Cultivated skills of over 50 employees through instructor-led sessions, hands-on coaching, and continuous support.
- Facilitated engaging ongoing training programs for groups of up to 15 employees.
- Collaborated with leadership to assess skill gaps and execute targeted development plans.
- Increased employee retention rates by developing engaging onboarding and orientation processes.
- Partnered with HR in succession planning identifying key candidates for promotion or lateral moves within the organization based on their strengths and developmental needs.
Order Processing Supervisor
DIV Holdings, Inc.
09.2021 - 06.2022
- Oversaw order processing operations, ensuring accuracy, efficiency, and timely fulfillment.
- Coordinated multiple priorities while maintaining high standards of customer service.
- Served as a key point of contact for customer inquiries and issue resolution.
- Collaborated across departments to improve workflow and communication.
Customer Service Representative
Cognizant (SYSCO)
08.2019 - 09.2021
- Delivered customer support in a high-volume call center environment.
- Resolved customer issues while maintaining service quality, efficiency, and accuracy.
- Built strong customer relationships through solution-focused communication.
Education
High School Diploma -
Stanley High School
Las Vegas, NV12.2018
Skills
- Sales Team Management
- Client Relations Management
- Team Development & Coaching
- Call Center Operations
- Performance Management
- Quality Assurance & Compliance
- KPI Analysis & Reporting
- Workforce Planning
- Conflict Resolution
- Process Improvement
- Training & Development
- Salesforce CRM
- Microsoft Excel
- Microsoft Word
Career Highlights
- Increased sales performance by 23%
- Improved conversion rates by 17%
- Reduced employee turnover by 35%
- Trained and developed 50+ employees
- Maintained quality scores above 90%
- Managed high-volume operations averaging 45+ calls per hour
Timeline
Business Formation Specialist
LegalZoom
09.2025 - 07.2026
Supervisor, Inside Sales
Leaf Home Solutions
08.2023 - 03.2025
Learning & Development Specialist
Leaf Home Solutions
06.2022 - 08.2023
Order Processing Supervisor
DIV Holdings, Inc.
09.2021 - 06.2022
Customer Service Representative
Cognizant (SYSCO)
08.2019 - 09.2021
High School Diploma -
Stanley High School