Amanda Montiel
Ceres,CA
Summary
Results-driven operations and administrative professional with over 18 years of diverse experience in education and leadership. Expertise includes office administration, payroll, scheduling, staff supervision, customer service, records management, and operational leadership, developed through roles as a Health Clerk with Ceres Unified School District and currently as an Assistant Store Manager with Starbucks. Proven ability to manage multiple priorities while maintaining confidentiality and fostering collaborative relationships to lead high-performing teams. Committed to delivering exceptional support to students, families, staff, and school administrators through organized and reliable service.
Overview
20
20
years of professional experience
Work History
Assistant Manager
STARBUCKS COFFEE COMPANY
Turlock, CA
08.2025 - Current
- Directed daily service operations, ensuring adherence to quality standards and prioritizing customer satisfaction.
- Guided staff through comprehensive training sessions focused on operational procedures and effective customer engagement strategies.
- Analyzed inventory processes and instituted management strategies to achieve optimal stock levels while decreasing waste.
- Interpreted sales data to recognize patterns and guide the development of targeted promotional campaigns.
- Trained and mentored staff in operational procedures and customer engagement techniques.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Shift Supervisor
STARBUCKS COFFEE COMPANY
Turlock, CA
06.2018 - Current
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Providing pleasant environment for customers and partners by ensuring partners are upholding Starbucks missions and values.
- Trained 5 shift supervisors to ensure highest level of customer service and creating welcoming environment.
- Asses situations throughout each shift while maintaining labor cost, flex plans accordingly.
- Coach and develop partners by owning and teaching Starbucks standards with clean precise communication overall with my manager, peers and partners.
- Prevent and correct facility and food violations to uphold California food and safety standards.
- Using provided tools to identify store growth opportunities.
- Present professional demeanor under stressful situation.
- Hold myself and others accountable. Cash management, inventory management, time management.
- Create and communicate action plans with store partners to drive store results and provide overall great customer experience.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Enforced company policies and regulations with employees.
Health Clerk
Ceres Unified School District
Ceres, CA
01.2007 - 11.2017
- Typed and distributed meeting minutes.
- Entered data and verified completeness and accuracy.
- Prepared outgoing correspondences and responded to telephone inquiries promptly.
- Created, faxed and filed healthcare records for office personnel.
- Supported clinical staff members by assisting with data entry, word processing, completing work orders and creating and maintaining files.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Organized patient files and streamlined operations to improve efficiency.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Implemented Infinite Campus for digitizing and organizing over 600 medical records.
Education
Bachelor of Science - Health Sciences
Arizona State University
Tempe, AZHigh School Diploma - undefined
Ceres High School
Ceres, CA05-2004
Skills
- Multitasking
- Problem Solving
- Time Management
- Critical Thinking
- Leadership
- Developing people
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
STARBUCKS COFFEE COMPANY
08.2025 - Current
Shift Supervisor
STARBUCKS COFFEE COMPANY
06.2018 - Current
Health Clerk
Ceres Unified School District
01.2007 - 11.2017
High School Diploma - undefined
Ceres High School
Bachelor of Science - Health Sciences
Arizona State University