Amanda Montoya
Las Vegas
Summary
Dynamic professional with extensive experience in cash handling and employee scheduling at M Resort Spa Casino. Proven track record in implementing process improvements that enhanced operational efficiency. Strong motivational skills and a commitment to policy enforcement, ensuring compliance and exceptional customer service in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Cage Shift Manager
M Resort Spa Casino
09.2021 - Current
- Supervised daily operations of cage department, ensuring compliance with gaming regulations and company policies.
- Trained and mentored team members on cash handling procedures and customer service standards.
- Implemented process improvements to enhance efficiency in cash transactions and inventory management.
- Coordinated shift schedules, optimizing staff allocation based on peak operational demands.
Amazon Delivery
Amazon
06.2020 - 09.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Cage Supervisor
Eastside Cannery Casino Hotel
03.2017 - 03.2020
- Supervised daily cash handling operations to ensure accuracy and compliance with regulatory standards.
- Trained and mentored staff in customer service protocols and operational procedures.
- Implemented process improvements that enhanced efficiency in cash management workflows.
- Monitored gaming transactions for irregularities, ensuring adherence to internal controls.
Marketing Leader
Sams Club
06.2009 - 03.2017
- Developed and executed integrated marketing strategies to enhance brand visibility and customer engagement.
- Led cross-functional teams to drive product launches and promotional campaigns, ensuring alignment with corporate objectives.
- Analyzed market trends and consumer insights to refine marketing initiatives and improve targeting accuracy.
- Oversaw budget management for marketing programs, optimizing resource allocation for maximum impact.
Education
High School Diploma -
Mojave HS
N Las Vegas NVSkills
- Motivational skills
- Cash handling expertise
- Policy enforcement
- Employee scheduling
- Multi tasking
Timeline
Cage Shift Manager
M Resort Spa Casino
09.2021 - Current
Amazon Delivery
Amazon
06.2020 - 09.2021
Cage Supervisor
Eastside Cannery Casino Hotel
03.2017 - 03.2020
Marketing Leader
Sams Club
06.2009 - 03.2017
High School Diploma -
Mojave HS