Michael Brown
Virginia Beach,VA
Summary
Results-driven Cage Shift Manager experienced in cash handling, policy enforcement, and team training. Enhanced operational efficiency and customer satisfaction through effective leadership and organizational skills. Managed soft count operations to ensure accurate currency handling and reporting.
Overview
3
3
years of professional experience
Work History
Cage Shift Manager
Boyd Gaming
Norfolk, VA
10.2025 - Current
- Supervised cash handling procedures to ensure compliance with gaming regulations.
- Monitored daily transactions to identify discrepancies and ensure accuracy.
- Contributed to the development of new policies and procedures that improved overall casino operations efficiency.
- Developed strong working relationships with staff members, fostering a team-oriented environment that promoted collaboration and job satisfaction.
Cage Supervisor
Rivers Casino Portsmouth
Portsmouth, VA
09.2023 - 10.2025
- Supervised daily cash handling operations, ensuring accuracy and compliance with regulatory standards.
- Managed inventory of gaming chips and currency, optimizing storage and retrieval processes.
- Trained and mentored team members on operational procedures and customer service excellence.
- Resolved customer inquiries and disputes effectively, enhancing overall guest satisfaction.
Education
High School Diploma -
Ocean Lakes High School
Virginia Beach, VA06-2008
Skills
- Team leadership
- Gaming regulations
- Casino regulations
- Gaming compliance
- Employee scheduling
- Organizational skills
- Effective communication
- Problem-solving
- Excellent communication
- Customer service
- Interpersonal skills
- Motivational skills
Timeline
Cage Shift Manager
Boyd Gaming
10.2025 - Current
Cage Supervisor
Rivers Casino Portsmouth
09.2023 - 10.2025
High School Diploma -
Ocean Lakes High School