Monica T. Stacker Ed.D
Belleville,USA
Summary
Experienced US Army veteran and business leader with an MBA, Master's in Procurement and Acquisitions, and a Doctorate in Education. Skilled in financial compliance, team leadership, and operational management. Background includes training cashiers and supervisors. Recognized for strategic planning, effective communication, and focus on performance and efficiency. Organized and dependable with ability to manage multiple priorities and support team objectives.
Overview
15
15
years of professional experience
Work History
Cage Shift Manager
Fairmount Park Casino and Racing
03.2025 - Current
- Developed strong working relationships with staff members, fostering a team-oriented environment that promoted collaboration and job satisfaction.
- Managed daily cash flow for smooth casino operations, ensuring accurate record-keeping and timely reporting.
- Assessed staff performance regularly, providing constructive feedback and coaching to improve skills and productivity.
- Enhanced customer satisfaction with prompt resolution of disputes and complaints, maintaining a professional demeanor at all times.
- Collaborated with other department managers to ensure seamless communication and coordination across the casino floor.
- Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
- Evaluated quality of service of 17cashiering personnel to provide constructive, positive feedback to team members, promoting customer satisfaction.
- Hired, trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Coordinated staff schedules, rotations and breaks.
Cage Shift Supervisor
HORSESHOE CASINO
10.2017 - 03.2025
- Company Overview: Premier gaming destination offering unparalleled entertainment experiences.
- Supervise a team of 15+ employees, ensuring compliance with gaming regulations and Responsible Gaming Commission standards.
- Implemented training programs on responsible gaming practices, causing a 20% reduction in incidents of non-compliance.
- Collaborate with law enforcement agencies and community organizations to promote responsible gaming initiatives and enhance public awareness.
- Premier gaming destination offering unparalleled entertainment experiences.
Main Cashier
HORSESHOE CASINO
08.2010 - 10.2017
- Company Overview: Premier gaming destination offering unparalleled entertainment experiences.
- Reconcile accounts with the central bank and manage high-volume cash transactions with 100% accuracy, totaling over $1M daily.
- Identify and resolve discrepancies in financial records, contributing to improved audit outcomes and regulatory compliance.
- Received Employee of the Month award twice for outstanding customer service and performance.
- Premier gaming destination offering unparalleled entertainment experiences.
Education
Doctor of Education - Transformative Learning
WEBSTER UNIVERSITY
St. Louis, MO05.2025
Master of Arts - Procurement & Acquisition
WEBSTER UNIVERSITY
St. Louis, MO12.2017
Master of Business Administration -
WEBSTER UNIVERSITY
St. Louis, MO12.2016
Bachelor of Arts - Legal Studies
WEBSTER UNIVERSITY
St. Louis, MO12.2008
Associate of Arts - Paralegal Studies
SOUTHWESTERN ILLINOIS COLLEGE
Belleville, IL12.2006
Skills
- Business Administration
- Financial Compliance
- Procurement & Acquisition
- Team Leadership
- Operations Oversight
- Supply Chain Management
- Customer Service
- Problem Resolution
- Training
- Customer service
- Team building
- Cash handling
- Regulatory compliance
Timeline
Cage Shift Manager
Fairmount Park Casino and Racing
03.2025 - Current
Cage Shift Supervisor
HORSESHOE CASINO
10.2017 - 03.2025
Main Cashier
HORSESHOE CASINO
08.2010 - 10.2017
Master of Arts - Procurement & Acquisition
WEBSTER UNIVERSITY
Master of Business Administration -
WEBSTER UNIVERSITY
Bachelor of Arts - Legal Studies
WEBSTER UNIVERSITY
Associate of Arts - Paralegal Studies
SOUTHWESTERN ILLINOIS COLLEGE
Doctor of Education - Transformative Learning
WEBSTER UNIVERSITY
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I think I don’t regret a single excess of my responsive youth—I only regret, in my chilled age, certain occasions and possibilities I didn’t embrace.
Henry James
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