Kimberly Winter
Bristol,PA
Summary
Driven Cage Shift Manager at Parx Casino & Racetrack, adept in financial oversight and team leadership, significantly reduced transaction discrepancies. Excelled in regulatory compliance and operational efficiency, enhancing customer satisfaction. Demonstrates exceptional communication and teamwork, ensuring staff excellence and operational integrity.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Cage Shift Manager
Parx Casino & Racetrack
06.2007 - 06.2024
- Reduced discrepancies in financial transactions by closely monitoring cashier activity and providing ongoing training.
- Maintained strict compliance with gaming regulations, conducting regular audits and addressing any issues proactively.
- Contributed to the development of new policies and procedures that improved overall casino operations efficiency.
- Implemented effective employee scheduling strategies to maintain optimal staffing levels during peak periods while controlling labor costs.
- Provided exceptional customer service by quickly addressing patrons'' questions or concerns about their accounts or transactions.
- Assessed staff performance regularly, providing constructive feedback and coaching to improve skills and productivity.
- Conducted thorough investigations into variances or suspicious activities identified through audits or surveillance reports.
- Played an active role in the development and implementation of employee incentive programs to boost morale and retention.
- Developed strong working relationships with staff members, fostering a team-oriented environment that promoted collaboration and job satisfaction.
- Managed daily cash flow for smooth casino operations, ensuring accurate record-keeping and timely reporting.
- Promoted a safe working environment by enforcing security protocols and ensuring adherence to safety regulations within the cage area.
- Cashed checks and paid out money by verifying correct signatures, numerical amounts, and sufficient funds in accounts.
- Monitored and coordinated activities of cage personnel to maintain integrity of cage funds.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Oversaw cage-related financial activities on property to enforce laws, rules, regulations and controls of company, tax and gaming commissions.
- Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
- Assisted guests with credit card advances, chip cash-outs and check cashing.
Kennel Manager
Beech Hill Kennels
05.1998 - 06.2007
- Conducted facility tours for potential clients, showcasing the high-quality services provided at the kennel.
- Ensured cleanliness of facilities by establishing a rigorous cleaning schedule, improving overall hygiene levels.
- Managed inventory to ensure adequate supplies, effectively reducing costs and waste.
- Streamlined record keeping for better tracking of daily activities and animal health data.
- Oversaw care, grooming and medication of pets during temporary kennel stays.
- Improved kennel operations by implementing efficient scheduling and staff management strategies.
- Enhanced animal care standards through regular monitoring and updating of health protocols.
- Collaborated with veterinarians to ensure proper medical care for all animals under the facility''s care.
- Provided excellent customer service by addressing client inquiries promptly and professionally.
- Maintained strict adherence to licensing requirements, inspections, and other regulations relevant to the industry.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Diploma -
Bristol Jr. Sr. High School
Bristol Pennsylvania 06.1986
Skills
Self-Motivated
Good Telephone Etiquette
Dependable and Responsible
Teamwork and Collaboration
Teambuilding
Excellent Communication
Certification
CTR/SARC certified
OSHA training completed
Responsible gaming training
Ramp certified
Currently have a G2 gaming license
Timeline
Cage Shift Manager
Parx Casino & Racetrack
06.2007 - 06.2024
Kennel Manager
Beech Hill Kennels
05.1998 - 06.2007
Diploma -
Bristol Jr. Sr. High School