Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susanne Elizondo

Spanaway,WA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Cage Shift Manager

Emerald Queen Casino And Hotel
08.2008 - 06.2015
  • Coordinated staff schedules, rotations and breaks.
  • Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Monitored areas for security issues and safety hazards.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Cage Manager

Red Wind Casino
09.2007 - 08.2008
  • Coordinated staff schedules, rotations and breaks.
  • Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
  • Maintained customer loyalty to casino with expert and immediate handling of complaints.
  • Paid attention to detail while completing assignments.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed and maintained courteous and effective working relationships.

Education

Certificate of Completion - Bank Teller

Clover Park Technical College
Lakewood, WA
02.1990

High School Diploma -

Spanaway Lake High School
Spanaway, WA
06.1989

Skills

  • Cash Cage Operations
  • Departmental Relationships
  • Cash Register Operations
  • Customer Experience

Timeline

Cage Shift Manager

Emerald Queen Casino And Hotel
08.2008 - 06.2015

Cage Manager

Red Wind Casino
09.2007 - 08.2008

Certificate of Completion - Bank Teller

Clover Park Technical College

High School Diploma -

Spanaway Lake High School

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Susanne Elizondo