Susanne Elizondo
Spanaway,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Cage Shift Manager
Emerald Queen Casino And Hotel
08.2008 - 06.2015
- Coordinated staff schedules, rotations and breaks.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Monitored areas for security issues and safety hazards.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Cage Manager
Red Wind Casino
09.2007 - 08.2008
- Coordinated staff schedules, rotations and breaks.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Paid attention to detail while completing assignments.
- Handled customer inquiries and suggestions courteously and professionally.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
Education
Certificate of Completion - Bank Teller
Clover Park Technical College
Lakewood, WA02.1990
High School Diploma -
Spanaway Lake High School
Spanaway, WA06.1989
Skills
- Cash Cage Operations
- Departmental Relationships
- Cash Register Operations
- Customer Experience
Timeline
Cage Shift Manager
Emerald Queen Casino And Hotel
08.2008 - 06.2015
Cage Manager
Red Wind Casino
09.2007 - 08.2008
Certificate of Completion - Bank Teller
Clover Park Technical College
High School Diploma -
Spanaway Lake High School
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