Jessica Salmans
Elk Grove,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
Work History
Cage Shift Manager
Sky River Casino
07.2022 - Current
- Coordinated staff schedules, rotations and breaks.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Oversaw money banks for tables and coordinated paperwork for transfers.
- Interviewed, hired and trained new gambling floor workers.
- Skilled at working independently and collaboratively in a team environment.
- Protect casino assets
- Maintain 35 kiosk machines on casino floor
- Manage 2 cashier cage locations
- Monitor customer flow and wait times to provide a better experience
- Address disciplinary actions and keep files
Revenue Assistant II
City Of Stockton
11.2015 - 07.2022
- Handled day-to-day accounting processes to drive financial accuracy.
- Managed and responded to correspondence and inquiries from customers
- Input financial data and produced reports using AS400 and Tyler Technology programs
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Entered figures using 10-key calculator to compute data quickly.
- Assist with all city business license issuance, renewals and inquiries
- Knowledge of city ordinances as they pertained to my department
- Assist citizens of the city with their utility account inquiries via phone, email and in person
- Assist with ongoing cashier training
- Make bank deposits for end of day reconciling
Senior Teller
Bank Of America
10.2009 - 11.2015
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained, organized and stocked teller window areas.
- Politely assisted over 100 customers per day in fast and high-pressure environment.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Recognized and prevented fraudulent activities and suspicious transactions
- Replenished ATM funds in empty canisters prior to validation process.
- Introduced customers to other bank team members to help meet financial needs.
- Identified potential needs through observation, questioning, and listening.
Cage Manager
Coyote Valley Casino (formerly Shodakai Casino)
12.1995 - 08.2007
- Coordinated staff schedules, rotations and breaks.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Interviewed, hired and trained new gambling floor workers.
- Monitored expenses, budgets and accounts to identify discrepancies.
- Skilled at working independently and collaboratively in a team environment.
Education
Associate of Science - Business Management
Mendocino College
Ukiah, CASkills
- Maintaining Clean Work Areas
- Team Meetings
- Corrective Actions
- Project Requirements
- Internal Controls
- Customer Inquiries
- Cash Register Operations
- Closing Procedures
- Casino Promotion
- Customer Transactions
- Customer Satisfaction
- Planning Schedules
- Bank Management
- Customer Engagement
- Departmental Relationships
- Cash Cage Operations
- Compliance Requirements
- Bank Deposits
Timeline
Cage Shift Manager
Sky River Casino
07.2022 - Current
Revenue Assistant II
City Of Stockton
11.2015 - 07.2022
Senior Teller
Bank Of America
10.2009 - 11.2015
Cage Manager
Coyote Valley Casino (formerly Shodakai Casino)
12.1995 - 08.2007
Associate of Science - Business Management
Mendocino College
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