Marissa Gallegos
AURORA,IL
Summary
Dynamic Casino Cage Shift Manager at Penn National Gaming with a proven track record in cash handling and policy enforcement. Expert in staff training and development, enhancing team performance and customer satisfaction. Successfully implemented process improvements, optimizing cash management workflows and ensuring compliance with gaming regulations. Committed to fostering a secure and efficient gaming environment.
Overview
23
23
years of professional experience
Work History
Casino Cage Shift Manager
Penn National Gaming Hollywood Casino Aurora
04.2003 - Current
- Supervised cash handling operations, ensuring compliance with gaming regulations and internal policies.
- Trained and mentored team members on customer service standards and operational procedures.
- Monitored gaming activities to prevent discrepancies and ensure a secure environment for patrons.
- Implemented process improvements that enhanced efficiency in cash management workflows.
- Resolved customer inquiries and disputes effectively, maintaining high levels of guest satisfaction.
- Developed schedules for staff, optimizing coverage during peak operational hours for improved service delivery.
- Managed daily cash flow for smooth casino operations, ensuring accurate record-keeping and timely reporting.
- Maintained strict compliance with gaming regulations, conducting regular audits and addressing any issues proactively.
- Played an active role in the development and implementation of employee incentive programs to boost morale and retention.
- Provided exceptional customer service by quickly addressing patrons'' questions or concerns about their accounts or transactions.
Education
Associate of Science -
University of Texas-Brownsville
Brownsville, TXSkills
- Motivational skills
- Cash handling expertise
- Policy enforcement
- Employee scheduling
- Staff training and development
- Casino operations
- Teamwork
- Customer service
- Time management
- Attention to detail
Timeline
Casino Cage Shift Manager
Penn National Gaming Hollywood Casino Aurora
04.2003 - Current
Associate of Science -
University of Texas-Brownsville