Leatulagi Tausili
Fife
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
10
10
years of professional experience
Work History
Casino Cage Cashier
Emerald Queen Casino
08.2023 - Current
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted in the training and onboarding of new cage cashiers by sharing knowledge and best practices to ensure their success within the role.
- Completed routine audits as requested by management, validating the accuracy of records kept on file for future reference purposes.
- Ensured smooth operations by balancing the cage at the end of each shift, identifying discrepancies, and resolving issues promptly.
- Handled guest disputes professionally, escalating issues to supervisors when necessary while remaining calm under pressure situations that may arise from time-to-time within a casino.
Casino Security Officer
Muckleshoot Casino
02.2020 - 08.2023
- Streamlined incident reporting processes, resulting in more accurate record-keeping and faster resolution times for ongoing investigations.
- Participated in ongoing professional development opportunities, staying current on industry trends and best practices related to casino security operations.
- Provided excellent customer service by addressing patron concerns professionally while upholding the integrity of casino policies and procedures.
- Supported the implementation of new security technologies, contributing to a more modernized approach to casino safety measures.
- Coordinated special events'' security details, working closely with event planners to guarantee seamless integration into existing procedures.
- Maintained a safe environment for patrons and staff by promptly addressing any conflicts or disturbances that arose during daily operations.
- Watched for irregular or unusual conditions to prevent safety hazards.
- Served as a visible deterrent to criminal activity by maintaining a constant presence on the casino floor and surrounding areas.
Overnight Manager
Mary's Place
10.2018 - 08.2020
- Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
- Reduced employee turnover through effective communication, training, and mentorship of staff members.
- Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight hours.
- Defined clear targets and objectives and communicated to other team members.
Overnight Merchandise Supervisor
Swire Coca-Cola
04.2015 - 10.2019
- Assisted customers with inquiries or concerns, ensuring their satisfaction with store offerings or resolving any issues promptly.
- Developed strong relationships with vendors to negotiate better pricing and delivery terms, ultimately improving profit margins.
- Reviewed store layouts regularly to maximize space usage efficiency without compromising aesthetics or functionality.
- Maintained up-to-date knowledge of industry trends, competitor insights, and consumer preferences to inform strategic decisions about merchandise selection and presentation.
Education
High School Diploma -
Benjamin Franklin High School
SeattleSkills
- Dependability
- Strong ethics
- Customer identification
- Cash handling expertise
- Motivational skills
- Employee relations
- Strong leadership
- Customer service
- People management
- Property maintenance
- Report writing
- General security
- Superior customer service
- Client advocacy
- Crisis management
- Shelter operations
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
Languages
Samoan
Professional Working
Interests
- I enjoy helping others and giving back to the community
- Offering time and support to shelters for the homeless, women, and animals
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Homelessness Outreach
- Fundraising Events
Timeline
Casino Cage Cashier
Emerald Queen Casino
08.2023 - Current
Casino Security Officer
Muckleshoot Casino
02.2020 - 08.2023
Overnight Manager
Mary's Place
10.2018 - 08.2020
Overnight Merchandise Supervisor
Swire Coca-Cola
04.2015 - 10.2019
High School Diploma -
Benjamin Franklin High School
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