Amanda Mora
Oxnard,CA
Summary
I'm an entry level medical receptionist with patient focused, detailed orientated and multitasking skills. Offering strong customer service and medical scheduling. Dedicated to implement new software and company policies. Seeking to leverage my passion for customer service in the medical field.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Conejo Dermatology
Thousand Oaks, CA
11.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
MEDICAL RECEPTIONIST
Orthopedic and spine institute
Camarillo, CA
04.2022 - 07.2023
- Evaluated daily schedules accommodating patient flow and minimizing missed appointments
- Screened incoming phone calls, taking messages or forwarding to appropriate staff
- Greeted patients immediately upon arrival, providing excellent customer service
- Collected co-payments and co-insurance and issued appropriate receipts during check-in
- Scheduled and confirmed patient diagnostic appointments, surgeries and medical consultations
- Transmitted correspondence and medical records by mail, e-mail and fax
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations
- Recorded patient and insurance payments, maintaining accurate financial records
- Completed insurance or other claim forms
- Greeted visitors, ascertained purpose of visit and directed them to appropriate staff
- Answered telephones and directed calls to appropriate staff
Education
HIGH SCHOOL DIPLOMA - GENERAL STUDIES
Channel Islands High School
Oxnard, CA06.2019
Skills
- Home Care
- Excellent Communication
- Customer Service
- Team Building
- Communication skills
- Time Management
- Problem solving
- Hospital experience
- Ability To Multitask
- Problem-Solving
- Insurance knowledge
- Creativity
- Attention to Detail
- Time management
- Problem-solving skills
- Verbal and written communication
- Work prioritization
- Sensitive information handling
- Administrative support
- Filing and sorting
- Call answering and routing
- Customer and client relations
- Payment processing
- Relationship building
- Courteous and professional
- Customer complaint resolution
- Problem-solving
- Multitasking and organization
- Attention to detail
- Customer service
Certification
- Certified Nursing Assistant (CNA) November 2020 to February 2022
- Worked hands on with a person CPR Certification
- Experienced volunteering at hospitals
LANGUAGES
Spanish Conversational
Timeline
Front Desk Receptionist
Conejo Dermatology
11.2024 - Current
MEDICAL RECEPTIONIST
Orthopedic and spine institute
04.2022 - 07.2023
HIGH SCHOOL DIPLOMA - GENERAL STUDIES
Channel Islands High School