Lashawn Jenkins

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

Daily ADL’s

Redirecting and queuing

Assist with feeding

Doing Laundry

Daily Chores

Giving medication

• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
• Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
• Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Promoted a safe work environment by adhering to health and safety regulations while performing duties.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
• Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
• Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
• Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
• Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
• Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
• Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
• Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
• Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
• Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
• Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
• Responded to requests from patrons for linens and toiletries.
• Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
• Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
• Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.

• Monitor, clean, assist, change patient, laundry, sometimes prep meals if asked " not in job description"