Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Moreau

Woodhaven

Summary

Experienced customer service professional with a focus on team collaboration and achieving results. Demonstrates effective communication, problem-solving, and conflict resolution skills. Adaptable and reliable with a proven track record of leading teams through changing needs and challenges. Recognized for fostering a supportive and productive work environment. Diligent [Desired Position] with a proven background in leading customer service teams to achieve high satisfaction rates. Efficiently resolves complex issues while maintaining a positive team environment. Successfully utilizes conflict resolution and communication skills to enhance team performance and customer experiences.

Overview

5
5
years of professional experience

Work History

Customer Service Representative Team Lead

Primark
11.2024 - Current
  • Assisted 100+ customers daily
  • Handled payments
  • Evaluated monthly reports
  • Handles stock inspections
  • Clerical duties/sent out reminders/responded to emails
  • Assisted with retail damages and donations
  • Handled and resolved customer issues/complaints
  • managing pricing on inventory
  • managing displays for sales floor

Title Clerk

DMV
07.2024 - Current
  • Process and file paperwork for new and used vehicle sales
  • Handling titles, license plate tags and tax documents
  • Verify that funds have been collected and the correct lien holder paid off
  • Maintaining records, written contracts and ensuring that all processes are accurate and meet industry requirements

Customer Service Representative/Insurance Agent

Florida First Insurance
08.2020 - 08.2022
  • Handled online payment
  • Team leader of monthly customer reports
  • Handled customer’s complaints and insurance quoting

Education

Ascend Academy Charter School
Coconut Creek, FL
06.2017

Skills

  • Ability to work in a fast-paced atmosphere
  • Record keeping procedures
  • Delegation
  • Customer complaint resolution
  • One year 440 License
  • Microsoft Word
  • Microsoft Outlook
  • Microsoft Windows
  • office management courses
  • retail replenishment

Timeline

Customer Service Representative Team Lead

Primark
11.2024 - Current

Title Clerk

DMV
07.2024 - Current

Customer Service Representative/Insurance Agent

Florida First Insurance
08.2020 - 08.2022

Ascend Academy Charter School
Amanda Moreau