Amanda Morrison
Melrose Park,IL
Summary
Qualified and professional Customer Support Specialist with fourteen years of experience in customer database administration and construction data reporting. Strong personal and analytical skills. Team player with an eye for detail.
Overview
16
16
years of professional experience
Work History
Deployment Coordinator
Coates
10.2022 - 08.2023
- Managed logistical coordination and communication.
- Collaborated with stakeholders to manage installation of product.
- Responsible for ensuring all transactional activities relating to the deployment of new stores/remodels
- Ensured all deployment costs were captured in sales orders for billing purposes
- Worked with service partners (installers, expediters etc.) to ensure all required documentation was received in full and on time
CUSTOMER INQUIRY SPECIALIST
ConstructConnect, Bidclerk
01.2016 - 09.2022
- Delegate and manage customer inquiries regarding construction
- Identification and reporting of construction content trends
- Created training module for utilizing boolean search techniques
- Provide quality assurance of vendor production
CUSTOMER SERVICE REPRESENTATIVE
Bidclerk
08.2013 - 01.2016
- Provided customer support for trade contractor division
- Onboarded new customers and provided web-based tutorials
- Created a customer product training manual
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
CONTENT SPECIALIST
BidClerk
01.2008 - 01.2013
- Built relationships with construction professionals
- Reported on construction data in US and Canada
- Mentored and trained peers
Education
Bachelor of Science - Family Services
Eastern Illinois University
Charleston12.2006
High School Diploma -
Larkin High School
Elgin2002
Skills
- AMANDA MORRISON
- CUSTOMERSUPPORTSPECIALIST
- Customer Service
- Quality Assurance
- Problem Solving
- Strong communication & writing
- Training and Mentoring
- JIRA
- Salesforce
- Microsoft Office Suite
- Customer Satisfaction
- Work Orders
- Project Oversight
- Purchase Orders
Timeline
Deployment Coordinator
Coates
10.2022 - 08.2023
CUSTOMER INQUIRY SPECIALIST
ConstructConnect, Bidclerk
01.2016 - 09.2022
CUSTOMER SERVICE REPRESENTATIVE
Bidclerk
08.2013 - 01.2016
CONTENT SPECIALIST
BidClerk
01.2008 - 01.2013
Bachelor of Science - Family Services
Eastern Illinois University
High School Diploma -
Larkin High School
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