Amanda Morrison
Heavener,OK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Representative
IBEX Global
Remote, OK
02.2024 - Current
- Provided training on proper coding techniques for staff members who submit claims electronically.
- Advised providers on coding changes required for accurate reimbursement.
- Resolved billing disputes between providers and third party payers in a timely manner.
- Reviewed and evaluated claims to determine if they meet the insurance criteria for reimbursement.
Drop Adjuster
Claims Management Resources
06.2023 - Current
- Responsible for recovering payments for damage claims involving utility company equipment and facilities in a call center environment.
- Participated actively in training activities designed for improving knowledge about crop damage assessment methods and procedures.
- Maintained records of all claims activity in accordance with departmental guidelines.
- Collaborated with other departments such as Underwriting or Risk Management on projects related to product development or process improvement initiatives.
- Ensured that all paperwork was completed accurately and timely according to established procedures.
Photographer
Amanda Morrison Photography
Heavener, OK
09.2016 - Current
- Maintain photography equipment including cameras, lenses, lighting gear, tripods.
- Organize and store digital photographs, negatives, and prints in an orderly fashion.
- Edit photos using Adobe Photoshop and other software applications.
- Advise on appropriate poses, props, and backgrounds for each shot taken.
- Review proofs with clients to determine which images should be printed or published.
Member Services Rep
Arkansas Foundation for Medical Care
04.2023 - 06.2023
- Assist Medicaid Members to renew and/or submit Medicaid Renewal Documents.
Assistant Director of Financial Aid
Carl Albert State College
Poteau, OK
08.2007 - 11.2014
- Assistant to the Director
- Responsible for running reports sending and receiving Federal Funds for the College
- Working and reviewing Student Financial Aid Applications and doing one on one with Students who need help with applications
- Ordering office supplies and signing order sheets for the office
- Supervisor over Student workers in the office and signing times sheets.
- Conducted one-on-one counseling sessions with students regarding their financial aid packages.
- Prepared necessary documents for audits by external agencies.
- Participated in professional development activities to stay current on changes in higher education legislation or regulations related to financial aid programs.
- Assisted in the development and implementation of financial aid policies and procedures.
- Collaborated with faculty members to support scholarship opportunities for students.
- Evaluated appeals from students seeking additional assistance due to extenuating circumstances.
- Coordinated with other departments to ensure compliance with federal, state, and institutional regulations.
- Advised students on proper filing procedures for various types of financial aid forms.
Teacher-Head start
Head Start
Van Buren, AR
08.2005 - 08.2007
- Responsible for creating an inclusive classroom environment
- Responsible for preparing and executing weekly lesson plans
- Assisted with classroom activities and lessons
- Monitored student progress
- Facilitated parent contact.
Education
Associate in Education - Carl Albert State College
Poteau, OK08.2005
High School Diploma - High School Studies
01.2001
Skills
- Call Management
- Data Collection
- Professional telephone demeanor
- Coordination
- Customer Relations
- Relationship Building
- Paperwork Processing
- Inbound and Outbound Calling
Certification
Oklahoma Property/Casualty Adjuster, 01/23/22, 01/31/24
Timeline
Customer Service Representative
IBEX Global
02.2024 - Current
Drop Adjuster
Claims Management Resources
06.2023 - Current
Member Services Rep
Arkansas Foundation for Medical Care
04.2023 - 06.2023
Photographer
Amanda Morrison Photography
09.2016 - Current
Assistant Director of Financial Aid
Carl Albert State College
08.2007 - 11.2014
Teacher-Head start
Head Start
08.2005 - 08.2007