Amanda Morrow
Kimberly
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fastpaced environments. Offering keen attention to detail and strong decision making skills to manage multiple ,tasks. Selfmotivated work ethic to perform effectively in independent or team environments.
Proficient Patient Service Representative known for strong organizational skills and effective communication. Expertise in appointment scheduling and insurance verification, contributing to streamlined operations and a seamless patient experience.
Detail-oriented Patient Service Representative experienced in managing patient records and ensuring data accuracy. Skilled in multitasking within fast-paced environments, effectively communicating with patients regarding insurance and billing inquiries to enhance patient satisfaction.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Baptist Medical Group Neurology
Birmingham
07.2024 - Current
- Facilitated patient appointments and scheduling for neurology consultations.
- Managed patient records and ensured data accuracy in electronic health systems.
- Communicated effectively with patients regarding insurance verification and billing inquiries.
- Doing daily deposits.
- Maintained a clean, organized reception area to enhance patient experience.
- Handled incoming calls, addressing patient concerns promptly and professionally.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
- Greeted patients upon arrival and directed them to the appropriate area.
- Ensured all necessary paperwork was completed prior to patient visits.
- Maintained a clean and organized reception area.
- Ran credit card batches and balanced deposits on daily basis.
Administrative Assistant
Jefferson County Board of Education
Birmingham
09.2020 - 07.2024
- General office duties, answering phones, making copies for teachers, attendance, checking students in and out.
Administrative Assistant
City of Adamsville
Adamsville
11.2017 - 09.2020
- General office duties, sorted mail, helped set up events, filing, answering phones.
Office Manager/Cashier
Super Dollar Discount Foods
Adamsville
07.2015 - 11.2017
- General office duties, counted down drawers at the start and end of each shift, did daily deposits and updated big book (daily sales)
Education
Grace Christian Academy
Jasper, ALSkills
- Customer service
- Communication skills
- Office Experience
- Organizational Skills
- Appointment scheduling
- Insurance verification
- HIPAA compliance
- Billing support
- Multitask efficiency
- Medical insurance
- Patient confidentiality
- Front desk supervision
- Directing callers
- Clinical data entry
- Appointment reminders
- Payment collection
- Patient follow-up
- Patient greeting
- Verbal and written communication
- Appointment confirmation
- Friendly and outgoing
- Patient check-in
- Patient registration
Timeline
Patient Service Representative
Baptist Medical Group Neurology
07.2024 - Current
Administrative Assistant
Jefferson County Board of Education
09.2020 - 07.2024
Administrative Assistant
City of Adamsville
11.2017 - 09.2020
Office Manager/Cashier
Super Dollar Discount Foods
07.2015 - 11.2017
Grace Christian Academy