Amanda Morse
Schenectady,NY
Summary
Hardworking and reliable Senior Associate with strong ability in EMR. Offering 5 years experience in Level 1 trauma ED. Highly organized, proactive and punctual with team-oriented mentality.
Overview
9
9
years of professional experience
Work History
Senior Associate
Albany Medical Center Hospital
Albany, NY
02.2023 - Current
- Managed patient registration activities including verifying insurance eligibility, collecting co-pays and deductibles and tasking legal requirements.
- Built work schedules and staff assignments, taking workload, space and availability into consideration.
- Provided guidance to team members when needed to help them complete their duties efficiently.
- Responsible for supervising and leading staff in the patient access department to ensure excellent customer service and accurate registration.
- Answered phones and routed voicemails to respective employees.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Provided emotional support to patients and families during times of distress in the Emergency Department.
Lead Biotech Support Technician
Regeneron Pharmaceuticals Inc
East Greenbush, NY
10.2014 - 01.2019
- Maintaining and reviewing documentation with strict adherence to all OSHA, FDA, global and company safety policies.
- Contemporaneous training for policies and procedures consistent with cGMP requirements.
Education
Associate of Science - Biology
Hudson Valley Community College
Troy, NY01.2019
Skills
- Proficient in EMR Systems
- Schedule Development
- Money Handling
- Team Supervision
- Computer Skills
- Patient Evaluation
- EMR Charting
- New Hire Training
- Team Leadership
- Data Entry
Timeline
Senior Associate
Albany Medical Center Hospital
02.2023 - Current
Lead Biotech Support Technician
Regeneron Pharmaceuticals Inc
10.2014 - 01.2019
Associate of Science - Biology
Hudson Valley Community College