Summary
Overview
Work History
Education
Timeline
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Amanda Mosquera

Plymouth,MI

Summary

Detail-oriented professional with a strong background in customer service. Considered a focused and organized team player.

Overview

12
12
years of professional experience

Work History

Medical Billing Specialist

LUCENT Surgical Solutions
07.2023 - Current
  • Reduce errors in medical billing by meticulously reviewing patient records and ensuring accurate coding.
  • Enhance revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
  • Examine patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
  • Streamline billing processes by implementing efficient workflows and utilizing advanced software tools.
  • Increase overall efficiency of the billing department by regularly auditing internal procedures and suggesting improvements.
  • Coordinate with other departments to address any discrepancies or concerns related to charge capture or data entry accuracy.
  • Communicate with insurance providers to resolve denied claims and resubmitted.
  • Analyze complex Explanation of Benefits forms to verify correct billing of insurance carriers.

Data Entry Specialist

LUCENT Surgical Solutions
01.2021 - 07.2023
  • Collaborated with cross-functional teams to gather required data for efficient project execution.
  • Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Identified data entry errors and reported to necessary departments.
  • Evaluated source documents to locate needed information.
  • Developed data entry policies and procedures in compliance with company standards.
  • Used computer software to store and retrieve data.

Administrative Assistant

Digital Image Studios
12.2018 - 12.2020
  • Interacts with customers professionally by phone, email, or in-person to provide information and directs to desired staff members.
  • Greets incoming visitors and clients professionally and provides friendly, knowledgeable assistance.
  • Maintains building security by monitoring logbook and distributing visitor badges.
  • Keeps physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Sorts/properly distributes incoming mail, faxes, and courier deliveries. Arranges outgoing mail and package delivery/pick up.
  • Maintains clean reception area to promote a positive, professional environment.
  • Manages the company’s Building and Offsite calendars; schedules meetings and arranges bookings for all meeting rooms and edit suites, handling cancellations and reschedules in a timely manner.
  • Manages the company’s Out of Office calendar. Alerts proper manager and/or Human Resources of employee absences.
  • Verifies accuracy of business records by consistently updating customer information.
  • Tracks and records expenses and reconciles accounts to maintain accurate, current, and compliant financial records.
  • Reviews and updates client database information to maintain accurate records.
  • Produces monthly expense reports using Microsoft Excel.
  • Assists in the building and management of the company’s social media profiles and presence, including Facebook, Twitter, Instagram, LinkedIn, and additional channels that may be deemed relevant.

Front End Supervisor

Fresh Thyme Market
08.2016 - 03.2019
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Counted money in cash drawers at the beginning of each workday to ensure that amounts were correct and that there was adequate change. Also counted money at end of workday.
  • Administered lane accountability, quick counts, sweeps, breaks, and daily scheduling of all cashiers and communicated performance issues and accomplishments to management.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Oversaw and authorized customer returns, exchanges, merchandise credits, check authorization, rain checks, and case discounts.
  • Operated cash register by passing price coded items across electronic scanner to record price, entered PLU or UPC manually, compiled printed list, and displayed cost of customer purchase, tax, and rebates on monitor screen.
  • Counted and ensured store safe was balanced at the beginning of each workday and placed change orders via telephone when needed.
  • Directed incoming calls to best-qualified internal personnel/department.

Cashier

Busch’s Fresh Food Market
01.2013 - 08.2016
  • Performed cash, card, and check transactions for customer purchases.
  • Helped customers complete purchases, locate items, and join "MyWay" reward program to promote loyalty, satisfaction, and sales numbers.
  • Processed exchanges and returns by processing them in company database.
  • Approached every question or concern with calm and level-headed approach to successfully address any need.

Crew Member

Emagine Theatres
06.2012 - 01.2013
  • Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
  • Verified prepared food met all standards for quality and quantity before serving to customers.
  • Restocked, arranged, and organized merchandise in front lanes to drive product sales.
  • Printed tickets, checking accuracy of date, time, and seat numbers before giving to customers.
  • Assisted customers in choosing seats, guiding and recommending options via seating map.
  • Provided information about current and future events at facility.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Processed POS transactions: including checks, cash, and credit purchases/refunds.
  • Promoted Emagine's rewards program to customers, ensuring loyalty and long-term business.

Education

Associate Degree - Liberal Arts

Schoolcraft College
Livonia, MI
2020

High School Diploma - undefined

Adlai E. Stevenson High School
Livonia, MI
2010

Timeline

Medical Billing Specialist

LUCENT Surgical Solutions
07.2023 - Current

Data Entry Specialist

LUCENT Surgical Solutions
01.2021 - 07.2023

Administrative Assistant

Digital Image Studios
12.2018 - 12.2020

Front End Supervisor

Fresh Thyme Market
08.2016 - 03.2019

Cashier

Busch’s Fresh Food Market
01.2013 - 08.2016

Crew Member

Emagine Theatres
06.2012 - 01.2013

Associate Degree - Liberal Arts

Schoolcraft College

High School Diploma - undefined

Adlai E. Stevenson High School

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Amanda Mosquera