Amanda Moss

Helped large volume of customers every day with positive attitude and focused on customer satisfaction.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Documented customer issues and determined root cause of problems to resolve service complaints.

Served food and beverages promptly with focused attention to customer needs.

Cultivated warm relationships with regular customers.

Worked with POS systems to place orders, manage bills, and handle complimentary items.

Worked effectively in fast-paced environment.

Operated forklifts and pallet jacks to transfer large products from one area of the warehouse to appropriate locations.

Operated and loaded multiple lithium-ion battery cell production machines.

Skilled at working independently and collaboratively in a team environment.

Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.