Amanda Mullins
Tallmadge,Ohio
Summary
Experienced Patient Service Specialist with expertise in managing patient inquiries, appointment scheduling, and insurance processing. Trained new staff to optimize operations and enhance patient experiences through effective communication and efficiency.
Overview
5
5
years of professional experience
Work History
Patient Service Specialist
Cleveland Clinic Akron General
Akron , OH
04.2024 - Current
- Facilitated patient check-in and appointment scheduling processes.
- Resolved patient inquiries and issues, enhancing patient satisfaction.
- Processed insurance information and verified eligibility promptly.
- Assisted in training new staff on operational procedures.
- Responded to incoming calls and inquiries promptly, facilitating smooth communication.
- Completed clerical duties such as filing, faxing, and copying documents efficiently.
- Collected co-pays at visit, ensuring compliance with office policy.
Radiology Scheduler
Cleveland Clinic Akron General
Akron, Ohio
01.2023 - 04.2024
- Scheduled patient appointments for various radiology procedures efficiently.
- Handled incoming calls, ensuring timely and accurate responses to patient inquiries.
- Collaborated with radiologists to streamline workflow and enhance appointment scheduling efficiency.
- Assisted in training new schedulers on software systems and processes used daily.
- Scheduled diagnostic tests such as X-rays, CT scans, ultrasounds and MRIs for patients.
- Performed data entry, accurately managing patient information in electronic health records.
- Ensured that all necessary paperwork was completed accurately before scheduling an appointment.
Patient Service Specialist
Cleveland Clinic Akron General
Akron , OH
10.2021 - 01.2023
- Streamlined scheduling process by coordinating with patients, staff, and physicians for accurate surgery bookings.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Coordinated with medical staff to confirm and optimize patient appointment schedules.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Communicated pre-operative instructions to patients, ensuring clarity and understanding.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Scheduled follow-up appointments as designated by physician.
- Adhered to HIPAA guidelines when handling confidential information.
Education
High School Diploma -
Tallmadge High School
Tallmadge Ohio 06-1996
Skills
- Patient management
- Appointment scheduling
- Patient check-in
- Insurance processing
- Electronic records
- Data entry
- Customer service
Timeline
Patient Service Specialist
Cleveland Clinic Akron General
04.2024 - Current
Radiology Scheduler
Cleveland Clinic Akron General
01.2023 - 04.2024
Patient Service Specialist
Cleveland Clinic Akron General
10.2021 - 01.2023
High School Diploma -
Tallmadge High School