Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Myers

Ashland,OH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Assistant District Manager

Tan Pro USA
Ashland, OH
07.2023 - Current
  • Monitored sales performance, identified areas for improvement, and recommended strategies to increase profitability.
  • Provided leadership and direction to store managers through regular coaching sessions.
  • Conducted regular audits of stores to ensure compliance with company regulations.
  • Developed and implemented action plans to address underperforming store locations.
  • Maintained accurate records of employee performance reviews, disciplinary actions, and training programs.
  • Facilitated communication between corporate office and store personnel on a daily basis.
  • Participated in recruitment activities such as interviewing candidates, reviewing resumes, and making hiring decisions.
  • Ensured that all stores were adequately staffed by managing scheduling requests from store personnel.

Legal Transcriptionist

Apprenticeship And Industry Training
Remote, OH
04.2023 - 07.2023
  • Checked completed work for proper spelling, grammar, punctuation and format.
  • Prepared data by compiling and sorting information.
  • Verified data entered into database by reviewing, correcting and deleting data.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Maintained computer filing system to store, retrieve and update completed Word, PDF, and other documents.

Bill Collector

Alliance Data
Remote, OH
06.2022 - 06.2023
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Used skip tracing and other techniques to locate debtors.

Call Center Supervisor

TTEC
Remote
09.2020 - 03.2022
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Developed process controls and metrics for daily management of call center.
  • Maintained call center equipment in good working order to maximize productivity.
  • Determined quality assurance benchmarks and set standards for improvement.
  • Established relationships and touch points with clients to promote retention.

Supervisor

The Silver Lining Group
Mansfield, OH
03.2017 - 07.2020
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Introduced team contests and goals to enhance productivity and improve employee morale.

Education

High School Diploma -

Ontario High School
Mansfield, OH
05.2008

Skills

  • Transmit Files
  • Customer Satisfaction
  • Speech recognition software
  • Strong Listening Talents
  • Telephone Etiquette
  • Social Perceptiveness
  • High-Volume Environments
  • Data Input
  • Time Management
  • Privacy and Confidentiality
  • Word Processing
  • Proofreading
  • Microsoft Word
  • Microsoft Office
  • Sales monitoring
  • Task Delegation
  • Employee Scheduling
  • Recruiting and interviewing
  • Employee Performance Evaluations
  • Staff Training and Development

Timeline

Assistant District Manager

Tan Pro USA
07.2023 - Current

Legal Transcriptionist

Apprenticeship And Industry Training
04.2023 - 07.2023

Bill Collector

Alliance Data
06.2022 - 06.2023

Call Center Supervisor

TTEC
09.2020 - 03.2022

Supervisor

The Silver Lining Group
03.2017 - 07.2020

High School Diploma -

Ontario High School

Similar Profiles

CREATE PROFILE
Amanda Myers