Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Amanda Nagy

Largo,FL

Summary

Result-driven individual with nearly 9 years of customer centric work history. Consistently exceeding workload requirements and seeking ways to enhance the work environment. Utilizing strong interpersonal skills and a understanding of each department's purpose, resulting in consistently delivering prompt and exceptional results to clients, while saving company time and resources. Trusted to lead projects for VIP clientele and land investors, successfully generating over $75,000 in profit for the company, despite being in a non-sales role.

Overview

8
8
years of professional experience

Work History

Campaign Coordinator/Account Manager

PostcardMania
05.2024 - Current
  • Providing exceptional customer service and communication, written and verbal.
  • Implement project management tools and coordinating team efforts.
  • Ensure timelines are met through internal collaboration.
  • Manage key campaign elements to generate best ROI.
  • Manage customer's financial profiles.
  • Meet and exceed all assigned queues daily and assist teammates as needed to maintain workflow efficiency.
  • Create strategies to amplify the reach of campaign messages.

Patient Care Coordinator

Advanced Dermatology
01.2024 - 05.2024
  • Manage high volume calls while upholding above standard service.
  • Collaborating with coworkers to maintain smooth office operations and deliver excellent patient service.
  • Monitor administrative tasks ensuring timely responses and document management.
  • Route escalated calls to appropriate departments.
  • Collect and verify data accurately.

Assistant Patient Care Coordinator

Optum - UnitedhealthGroup
04.2023 - 01.2024
  • Managed high volume of calls and emails.
  • Efficiently manage tasks and time under pressure and time restraints.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Coordinated with insurance companies for accurate billing, reducing errors and financial discrepancies.

Area Manager/Artist

Atomic Tattoo
05.2019 - 04.2023
  • Analyzing financial performance and implemented strategies to optimize store profitability.
  • Maintained compliance with health code regulations.
  • Provided extraordinary customer service techniques and managing client relationships to enhance satisfaction.
  • Managing shop payroll and orders.

Cashier/Member Services

Sam's Club
11.2016 - 05.2019
  • Assisted members with their membership services in person and over the phone.
  • Frequently up selling memberships and credit cards.
  • Training new hires.

Education

Partial College - Associate of Science - Business Administration

HCC
Tampa, FL

High School Diploma -

Ridgewood High School
Port Richey
05-2018

Skills

  • Solution Oriented
  • Consistent Top Performer
  • Data Analytics Reporting
  • Market Analysis
  • Relationship Management
  • Detail Oriented
  • Flexible Problem Solving
  • Creative Team Contributor
  • Customer-Focused
  • Rapid Adaptability
  • Effective Communicator
  • Data Entry
  • Goal Driven
  • Cyber Risk Assessment

Accomplishments

  • Promoted to handle VIP and high stake clientele within first 6 months.
  • Increased referral flow.
  • Assisted in closing 5 sale leads.
  • Generated $75,000 during a two week project.

Timeline

Campaign Coordinator/Account Manager

PostcardMania
05.2024 - Current

Patient Care Coordinator

Advanced Dermatology
01.2024 - 05.2024

Assistant Patient Care Coordinator

Optum - UnitedhealthGroup
04.2023 - 01.2024

Area Manager/Artist

Atomic Tattoo
05.2019 - 04.2023

Cashier/Member Services

Sam's Club
11.2016 - 05.2019

Partial College - Associate of Science - Business Administration

HCC

High School Diploma -

Ridgewood High School

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Amanda Nagy