AMANDA NAILS

• Led a production team of 20+ employees in a high-volume manufacturing environment while maintaining safety, quality, productivity, and operational standards.
• Managed daily production activities, staffing, employee performance, coaching, and team development to meet production demands in a dynamic environment.
• Monitored production processes and quality requirements, by utilizing MES systems for effective production tracking and informed operational decisions.
• Applied Lean Manufacturing, 5S, and continuous-improvement practices to support process efficiency and production goals.
• Ensured employees followed company procedures, safety requirements, and OSHA standards.
• Collaborated cross-functionally to resolve production, quality, staffing, and operational challenges, ensuring seamless workflow.
• Supported employee relations, performance management, mentoring, and development while maintaining team accountability.

• Delivered compassionate patient care ensuring safety, dignity, and comfort.
• Facilitated daily living activities for patients, adhering to healthcare protocols.
• Assisted patients with daily living activities and followed established healthcare procedures.
• Documented patient information accurately and collaborated with the healthcare team to support patient needs.

• Decontaminated tools and removed waste from controlled zones to maintain safety and compliance.
• Assisted with cavity removal while adhering to radiation protection and site safety protocols.
• Executed cleaning activities, including mopping, sweeping, and operating pressurized hoses, ensuring hygienic conditions.

• Collaborated with generator technicians to effectively eliminate contaminated waste, ensuring compliance with safety regulations.
• Assisted in installing HVAC systems to effectively eliminate contamination from generators.
• Troubleshot equipment issues and restored service using plant procedures.
• Collaborated with generator technicians to eliminate contaminated waste.
• Troubleshot equipment issues and restored service per plant procedures, minimizing downtime.

• Inspected utility systems across nuclear station operations for safe, reliable performance.
• Monitored utility controls and reported abnormal conditions to operations staff.
• Ensured clean and orderly work areas through regular dusting, sweeping, and mopping to promote a safe and efficient work environment.

• Managed inbound customer calls during 2017 Census test to ensure accurate data collection.
• Addressed customer inquiries for GDIT federal support operations to provide timely assistance.
• Logged service tickets in CRM and case management systems to maintain organized records of customer interactions.
• Handled inbound customer calls during the 2017 Census test.

• Delivered customer service in high-volume environments while completing daily reports, managing inventory, and ensuring a clean work area.

Trained and developed new employees, ensuring adherence to workflow and company procedures each shift.

• Trained team members on station duties, food preparation, and customer service.
• Monitored drive-thru, front counter, and kitchen workflows for smooth operations.
• Oversaw employee shifts to ensure adequate staffing and coverage., inventory, food safety, cash counts, employee training, crew organization, and daily operations.