Microsoft Office Suite
Amanda Neil
La Vernia
Summary
Client-centered and detail-oriented professional with experience managing large account portfolios and supporting complex compliance, documentation, and operational workflows. Skilled in homeowner-facing communication, conflict resolution, vendor coordination, contracts, and budgeting awareness. Adept at managing escalations, maintaining service levels, and strengthening long-term client relationships. Brings real estate knowledge, business acumen, and a strong service mindset suitable for HOA portfolio management.
Overview
8
8
years of professional experience
Work History
Enterprise Customer Success Manager
Pro-Vigil Surveillance
San Antonio, TX
01.2024 - Current
- Manage a portfolio of 50+ client accounts, serving as primary operational and communication liaison.
- Resolve escalated client issues, coordinate solutions across internal teams, and maintain high retention.
- Support compliance and contract expectations through accurate documentation, onboarding processes, and status reporting
- Identify upsell or service expansion opportunities and execute value-add proposals to strengthen account adoption.
- Recommend improvements to workflows and communication protocols to increase service efficiency.
Account Manager/Builder Loan Consultant
LoanDepot, LLC
San Antonio, Texas
02.2018 - 12.2023
- Managed multi-party communication involving homeowners, financial institutions, and internal teams.
- Utilized CRM and workflow tools to track pipelines, performance metrics, and account progress.
- Served as centralized point of contact for all documentation, communication, compliance, and deadlines throughout multi-step project cycles
- Collaborated with vendors, partners, and clients to complete operational deliverables.
- Maintained stakeholder reporting and resolved issues impacting financial and timeline expectations.
Education
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Hooksett, NH05.2026
Texas Real Estate License - Texas Real Estate
University of Texas Arlington
San Antonio, TX 06.2019
Skills
- Portfolio & Client Management (50 Accounts)
- Compliance & Documentation
- Budgeting Awareness & Reporting
- Escalated Homeowner Communications
- Vendor & Contractor Coordination
- Contracts & Service Agreements
- Project & Operations Coordination
- Meeting Prep & Follow-Up Support
- CRM Ops (Salesforce) & Workflow Tracking
- Communication & Correspondence
- Conflict Resolution & Mediation
- Retention & Satisfaction Improvement
Affiliations
- Chamber of Commerce, La Vernia, TX
- San Antonio Board of Realtors
- National Association of Realtors
Certification
- Licensed Mortgage Loan Officer
- Licensed Real Estate Agent
Accomplishments
- Received 100% Rating for outstanding client engagement with customers for 4 consecutive quarters.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridSoftware
Sales Force
Empower
Desktop Underwriter
Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Enterprise Customer Success Manager
Pro-Vigil Surveillance
01.2024 - Current
Account Manager/Builder Loan Consultant
LoanDepot, LLC
02.2018 - 12.2023
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Texas Real Estate License - Texas Real Estate
University of Texas Arlington