Microsoft Office Suite
Amanda Neil
La Vernia
Summary
Talented professional, knowledgeable leader and dedicated problem solver. Attentive to detail with experience in coordinating projects, programs and improvements. Excellent communication skills with the ability to relate to people at any level of business and management.
Adept at assessing customer needs and developing strong customer relationships by providing excellent service.
Overview
7
7
years of professional experience
Work History
Enterprise Customer Success Manager
Pro-Vigil Surveillance
07.2024 - Current
- Collaborated with cross-functional teams to ensure a seamless onboarding experience for new customers.
- Managed key client relationships, leading to increased account retention and growth.
- Leveraged deep product knowledge to provide expert guidance on best practices and optimal usage patterns for clients.
- Identified opportunities for process improvements within the organization leading to more efficient workflows.
- Facilitated successful upsells and expansions by demonstrating the value of additional products or services to existing customers.
- Improved churn rates by effectively managing at-risk accounts through proactive communication and targeted interventions.
- Spearheaded efforts to streamline internal processes, enhancing team efficiency and productivity.
Associate/Social Media Specialist
Madison Layne Boutique
07.2023 - 12.2024
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
- Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
- Enhanced customer engagement with the creation of relevant and shareable content across various platforms.
Account Manager/Account Executive Loan Officer
Ownership Mortgage/Highlands Residential Mortgage
09.2022 - 12.2023
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Contributed to team objectives in fast-paced environment.
Account Manager/Builder Loan Consultant
LoanDepot, LLC
02.2018 - 07.2022
- Foster relationships with partners to promote positive working relationships.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Handled confidential and sensitive information with discretion and tact.
- Managed communications as central point of contact for entire lending process.
- Reviewed customer applications closely to identify any opportunities for further development and revenue.
- Provided detailed project status updates to stakeholders and executive management.
- Managed projects from procurement to commission.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Education
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Hooksett, NH05.2026
Texas Real Estate License - Texas Real Estate
University of Texas Arlington
San Antonio, TX 06.2019
Skills
- Strategy Development and Problem Resolution
- Project and Pipeline Management
- Process Improvement
- Business Correspondence
- Organizational Skills
- MS Office Suite
- Client Relations
- Account development
Affiliations
Chamber of Commerce, La Vernia, TX
Certification
- Licensed Mortgage Loan Officer
Accomplishments
- Received 100% Rating for outstanding client engagement with customers for 4 consecutive quarters.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridSoftware
Sales Force
Empower
Desktop Underwriter
Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Enterprise Customer Success Manager
Pro-Vigil Surveillance
07.2024 - Current
Associate/Social Media Specialist
Madison Layne Boutique
07.2023 - 12.2024
Account Manager/Account Executive Loan Officer
Ownership Mortgage/Highlands Residential Mortgage
09.2022 - 12.2023
Account Manager/Builder Loan Consultant
LoanDepot, LLC
02.2018 - 07.2022
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Texas Real Estate License - Texas Real Estate
University of Texas Arlington
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