Amanda Nelson
Carmichael,CA
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 15 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
15
15
years of professional experience
Work History
Project Coordinator
Clutch
11.2022 - 11.2023
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Managed team of six to monitor work flow, billable hours and project completion.
- Garnered donations for community events.
- Partnered with events team to plan internal activities to maintain a positive work culture.
Member Relations Manager
BrandSource / AVB Marketing
06.2022 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Active member of the culture committee which promoted a fun and healthy internal culture.
Senior Account Executive
AVB Marketing
01.2022 - 06.2022
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
- Established customer relationships, interfacing with representatives and collaborating to achieve mutually beneficial results.
- Managed a client book of 60+ accounts.
- Prepared documentation, finalized sales and maintained records.
- Met with new customers to share product and service information, listen to needs and learn about business operations.
- Managed and mentored team of account executives.
- Maintained contact information database by keeping account details updated, clear and relevant.
- Motivated team members to meet and exceed sales targets.
- Networked at events and prospected for new customers with diverse strategies.
- Developed strategies using market research with support from cross-functional teams.
- Prepared client budgets by reviewing client billing and managing monthly invoices.
- Promoted company offerings to diverse customers with targeted and disciplined approach.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Maintained partnership with Foster Love, helping create grants to foster children.
- Active member of the culture committee which promoted a fun and healthy internal company culture.
Marketing Project Manager
AVB Marketing
10.2020 - 01.2022
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Researched developing trends to stay updated with new ideas and marketing practices.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Identified and evaluated new technologies and add-on applications to improve and optimize marketing team efforts.
- Optimized email campaigns to increase open and click-through rates.
- Coordinated with design and media teams to develop high-quality creative assets.
- Continually maintained and improved company's reputation and positive image in markets served.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Head of Philanthropy Team - gained first corporate partnership with Foster Love (formerly Together We Rise)
- Spearheaded fundraising campaign to raise $250k+ for children in foster care.
Account Executive
AVB Marketing
07.2018 - 12.2020
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Collaborated with internal teams to develop account strategy.
- Managed sales cycle to maintain solid customer base.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Attended networking events to build relationships and identify sales opportunities.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Planned office events to maintain a positive and fun work culture.
- Created, defined and presented stake holders a plan to create corporate sponsorships and raise money for the local community.
Account Fleet Coordinator
Enterprise Fleet Management
08.2014 - 07.2018
- Positively interacted with drivers, upper management and dealerships, which helped improve overall communication.
- Maintained accurate driver information for delivery scheduling.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Trained team and customers on new website to help maintain efficient practices in fleet management.
- Received and processed customer vehicle orders for both dealership and factory orders
- Efficiently maintained a customer book of 45+ accounts, with fleet sizes between 10 and 200 vehicles
- Provided on boarding training to new clients
- Managed team's community committee which resulted in over 100 volunteer hours in our community.
Senior Account Representative
Safe Credit Union
09.2008 - 08.2014
- Established and maintained business relationships with CEOs, Finance VPs and other senior leaders.
- Met or exceeded sales quotas on consistent basis.
- Processed client payments and updated accounts.
- Supported customer satisfaction through regular follow-up and communication.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Researched and recommended new products to meet customer needs.
- Served customers with knowledgeable, friendly support
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Identified and qualified accounts to assess revenue potential.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Trained new employees on customer service, money handling and organizing strategies.
- Presented professional image consistent with company's brand values.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Stayed current on company offerings and industry trends.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Managed branch audits, cash deliveries and other branch operations
- Responsible for opening and closing the branch
Education
Associate of Arts - Liberal Arts And General Studies
American River College
Carmichael05.2005
High School Diploma -
Del Campo High School
Fair Oaks, CA 06.1999
Skills
- Team Leadership
- Performance Monitoring
- Community Outreach
- Stakeholder Relationship Management
- Flexible and Adaptable
- Conflict Resolution
- Decision-Making
- Deadline Adherence
- Customer Service
- Relationship Building
- Project Coordination
- Cultural Sensitivity
Affiliations
- Rotary International
- Board Member | Love Harder Project
- American Association of Zoo Keepers
Applications
- Adobe Illustrator
- Adobe Lightroom
- Canva
- Facebook Ad Manager
- Google Ad Words & Analytics
- Gusto
- Instagram, LinkedIn, Twitter
- JIRA
- Microsoft Office (Word, Excel, Teams, Sharepoint, One Note & Viva)
- Monday.Com
- SalesForce
- Slack
- UKG
- Wrike
- Zoom
Timeline
Project Coordinator
Clutch
11.2022 - 11.2023
Member Relations Manager
BrandSource / AVB Marketing
06.2022 - 11.2022
Senior Account Executive
AVB Marketing
01.2022 - 06.2022
Marketing Project Manager
AVB Marketing
10.2020 - 01.2022
Account Executive
AVB Marketing
07.2018 - 12.2020
Account Fleet Coordinator
Enterprise Fleet Management
08.2014 - 07.2018
Senior Account Representative
Safe Credit Union
09.2008 - 08.2014
Associate of Arts - Liberal Arts And General Studies
American River College
High School Diploma -
Del Campo High School